First and foremost: The hotel is under renovation, and this wasn’t mentioned during booking. We arrived with our dog and were automatically placed in a building under renovation. We were told the only inconvenience would be plastic sheeting in the hallways, but that was untrue. Rooms nearby were actively being worked on, with constant noise, dirt, and workers everywhere. Conversations from the workers were audible in the rooms due to poor soundproofing. We asked to be moved to a quieter area, and the manager accommodated us. However, it’s clear they default to placing guests in the renovation zone unless complaints are made.
Second: The room conditions were terrible—old, scratched furniture, rust in the bathroom, and filthy windows with visible grime on the inside.
Third: Valet parking is the only option, and my car was returned with a large scratch on the bumper, which they didn’t acknowledge until I pointed it out.
Fourth: A $900 deposit per room was charged without prior notice, and days after checkout, it hasn’t been refunded.
Fifth: The bed was awful. The mattress was so soft it felt like sleeping in a triangle, and I couldn’t get a full night’s sleep.
In summary: For the price, this hotel was a disappointment. It felt like a week of suffering instead of relaxation. Better transparency and maintenance are needed. Instead of hiding issues or focusing on cosmetic updates, the hotel should invest in furniture replacements and basic cleanliness.