I am beyond disappointed in the lack of professionalism at the East Miami Hotel. We have stayed here three years in a row over the holidays. We have spent thousands of dollars on rooms, drinks and food. On our most recent stay we were charged incorrectly on four separate occasions. It was clear that someone was using our account/room number to drink at the bar and order pool lunches - this amounted to be overcharged by $400 plus.
I immediately reached out to East Miami the day we checked out - JANUARY 4th. It is now March 25th and I’m still dealing with this issue. A variety of “guest relations” employees claim they will help me and then fail to reply, call back or do anything at all
to help. When I’ve asked for management on any level, I’ve been told many times “their in meetings, planning for the week.”
I spent thousands of dollars on food/drink alone - all of which I acknowledge/paid yet they cannot help me figure out these fraudulent charges for “table of two” when we were a party of three who has a child and was not sitting at the bar!!!!
This hotel has great rooms and it’s in a nice location however they have taken advantage of me and my loyalty on staying with them.
I feel violated not only financially but professionally- NO ONE will help me. They act as if they are looking into the issues, take all my information for the umpteenth time, promise a 24 hour call back and then they die. Nothing happens, crickets…no call back, no email, no regard for stealing my money.
I h