Free buffet breakfast available daily 7:00 AM to 9:30 AM
Things to do
Children's pool
Outdoor pool
Family friendly
Children's pool
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator (single-level property)
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer (on request)
Shower
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Limited room service
Minibar
More
Desk
Phone
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
We should mention
This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Property is also known as
Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins
Frequently asked questions
Does Hotel Serrano have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hotel Serrano pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hotel Serrano?
Self parking is free at this property.
What time is check-in at Hotel Serrano?
Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Serrano?
Check-out is at noon.
Where is Hotel Serrano located?
This hotel is in Martins.
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Hotel Serrano Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 55 out of 107 reviews
10 - Excellent
55
Rating 8 - Good. 31 out of 107 reviews
8 - Good
31
Rating 6 - Okay. 17 out of 107 reviews
6 - Okay
17
Rating 4 - Poor. 4 out of 107 reviews
4 - Poor
4
Rating 2 - Terrible. 0 out of 107 reviews
2 - Terrible
0
8.4/10
Cleanliness
8.8/10
Staff & service
9.2/10
Amenities
8.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Tom
2023/1/23
Great location and service
Tom
Stayed 1 night in Jan 2023
8/10 Good
José Anchieta
2024/7/19
Cafe bom.
José Anchieta
Stayed 1 night in Jul 2024
6/10 Okay
Obede
2024/12/20
Obede
Stayed 2 nights in Dec 2024
8/10 Good
Fernando
2024/12/15
Fernando
Stayed 2 nights in Dec 2024
10/10 Excellent
DANIEL
2024/12/3
DANIEL
Stayed 2 nights in Nov 2024
10/10 Excellent
Luzineide Leonardo
2024/11/22
Incrível
Luzineide Leonardo
Stayed 2 nights in Nov 2024
8/10 Good
Nadja
2024/11/22
Nadja
Stayed 1 night in Nov 2024
6/10 Okay
Emmanuelli
2024/11/13
Chuveiro péssimo! Demais instalações ótimas!
O quarto é ótimo, mas o chuveiro vc pode ficar debaixo que não vai cair uma gota de água na sua cabeça. Vai molhar todo lugar, menos vc. Quando fui tentar ajeitar levei um choque. Tivemos que tomar banho com a ducha, foi péssimo. As demais instalações estavam boas, lugar bonito, confortável, bem natureza, restaurante bom tbm. Mas levem lenços humidecidos, ou vá sabendo que seu banho vai ser de ducha. Quarto 242!
Emmanuelli
Stayed 1 night in Nov 2024
10/10 Excellent
Thaysa
2024/10/15
Thaysa
Stayed 2 nights in Oct 2024
10/10 Excellent
Gildemar
2024/10/12
Gildemar
Stayed 1 night in Oct 2024
10/10 Excellent
JAILSON
2024/9/16
JAILSON
Stayed 2 nights in Sep 2024
10/10 Excellent
Antonio carlos
2024/9/16
Antonio carlos
Stayed 1 night in Sep 2024
10/10 Excellent
Evandro
2024/9/9
Evandro
Stayed 1 night in Sep 2024
8/10 Good
Rodrigo
2024/9/9
Liked: Cleanliness
Rodrigo
Stayed 1 night in Sep 2024
6/10 Okay
HEROTILDE
2024/7/11
Razoável
Razoável, embora o apto em que nos colocaram é um pouco isolado e um tanto apertado. Um ponto negativo é a comida. A maioria dos prato não tem sabor. Penso que deveriam avaliar com ajuda de uma nutricionista os alimentos.
HEROTILDE
Stayed 2 nights in Jul 2024
10/10 Excellent
Denize de F
2024/7/8
Denize de F
Stayed 3 nights in Jul 2024
6/10 Okay
Salisneide
2024/7/3
Salisneide
Stayed 2 nights in Jun 2024
10/10 Excellent
Edimar
2024/6/7
Edimar
Stayed 1 night in Jun 2024
10/10 Excellent
Rérison
2024/6/1
Rérison
Stayed 1 night in May 2024
10/10 Excellent
Jorge
2024/5/31
Jorge
Stayed 1 night in May 2024
8/10 Good
Marcosuel
2024/5/29
Excelente
Marcosuel
Stayed 1 night in May 2024
6/10 Okay
Verified traveler
2024/4/5
Razoável.
Razoável.
Verified traveler
Stayed 2 nights in Apr 2024
6/10 Okay
LUCAS RAFAEL
2024/2/27
Na média, caro para o que oferece.
O hotel é bom, mas pelo preço cobrado eu esperava mais. As acomodações são ok, área de lazer boa, café da manhã bom, nada extraordinário.