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Hilton London Metropole

4.0 star property
Hotel with 2 restaurants, near Hyde Park

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton London Metropole

2 bars/lounges, cocktail bar
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Snack bar
Daily buffet breakfast (GBP 24.50 per person)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Bar
The price is NT$5,364
NT$6,437 total
includes taxes & fees
Feb 2 - Feb 3

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Room, 1 King Bed (Refurbished)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Refurbished)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • 7 Ping (23 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 17 Ping (56 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Octagon)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Octagon)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 20 Ping (66 square meters)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • 5 Ping (17 square meters)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Shower/tub combination
  • 7 Ping (23 square meters)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • 7 Ping (23 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • 7 Ping (23 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Shower/tub combination
  • 7 Ping (23 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 17 Ping (56 square meters)
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite (Penthouse Suite)

Luxury Suite (Penthouse Suite) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Luxury Suite (Penthouse Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 44 Ping (145 square meters)
  • Sleeps 6
  • 3 King Beds

View all photos for Executive Double Room, 1 King Bed, Business Lounge Access

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
  • 8 Ping (26 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Room, 1 King Bed, Connecting Rooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 9.08 Ping (30 square meters)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 King Beds

View all photos for Superior Quadruple Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 10 Ping (33 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 10 Ping (33 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room, 1 Queen Bed, Accessible (Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • 10 Ping (33 square meters)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Winter Wonderland)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Winter Wonderland)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 17 Ping (56 square meters)
  • Sleeps 3
  • 1 King Bed

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The price is NT$4,733
NT$5,680 total
includes taxes & fees
Feb 9 - Feb 10
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About the neighborhood

Map
225 Edgware Road, London, England, W2 1JU

What's nearby

  • Hyde Park - 12 min walk
  • Madame Tussauds Wax Museum - 13 min walk
  • Regent's Park - 15 min walk
  • Buckingham Palace - 7 min drive
  • Piccadilly Circus - 7 min drive

Getting around

  • Edgware Road (Circle Line) Underground Station - 2 min walk
  • London Paddington Station - 8 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Caffè Nero - ‬2 min walk
  • ‪Fatoush - ‬2 min walk
  • ‪The Hijazi Corner - ‬3 min walk
  • ‪The Green Man - ‬3 min walk
  • ‪EDG Bar & Lounge - ‬1 min walk

About this property

Hilton London Metropole

Upscale hotel near Hyde Park
Located close to Madame Tussauds Wax Museum and Regent's Park, Hilton London Metropole provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 2 bars and a gym.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • A front-desk safe, multilingual staff, and a 24-hour front desk
  • ATM/banking services, free newspapers, and concierge services
  • Guest reviews say great things about the helpful staff and location
Room features
All 1100 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 55-inch LED TVs with satellite channels
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

Arabic, Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 24.50 for adults and GBP 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bow Bar
  • Tyburn Kitchen
  • Tyburn Kitchen Bar
  • Tyburn Market

Things to do

  • Gym

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (44,110 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 24 floors
  • 3 buildings
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per pet, per stay, plus a one-time cleaning fee of GBP 35
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 24.50 for adults and GBP 12.00 for children
  • Self parking fee: GBP 35 per day
  • Pet fee: GBP 35 per pet, per stay plus GBP 35 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Frequently asked questions

Is Hilton London Metropole pet-friendly?

Yes, this property allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of GBP 35 per pet, per stay. A cleaning fee of GBP 35 also applies. Service animals are exempt from fees.

How much does it cost to stay at Hilton London Metropole?

As of 2025/1/21, prices found for a 1-night stay for 2 adults at Hilton London Metropole on 2025/2/2 start from NT$5,364, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hilton London Metropole?

Self parking is available for GBP 35 per day.

What time is check-in at Hilton London Metropole?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton London Metropole?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton London Metropole located?

Located in London City Centre, this hotel is within a 15-minute walk of Hyde Park and Madame Tussauds Wax Museum. Regent's Park and Buckingham Palace are also within 3 mi (5 km). Edgware Road (Circle Line) Underground Station is only a 2-minute walk and Edgware Road (Bakerloo) Underground Station is 2 minutes.

Hilton London Metropole Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 395 out of 942 reviews" "
Rating 8 - Good. 304 out of 942 reviews" "
Rating 6 - Okay. 130 out of 942 reviews" "
Rating 4 - Poor. 68 out of 942 reviews" "
Rating 2 - Terrible. 45 out of 942 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with partner
Good location
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for being able to travel to west end
Stayed 1 night in Jan 2025

2/10 Terrible

Marco Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid two family rooms. When I got there, we had only the option of one family room in a very degraded area of the hotel, which has not been renovated. It actually looked like an 19th century scary movie. The hotel staff took almost two hours to figure out what to do and finally they gave us three extremely small rooms with no place to put our bags and not even in the same corridor of the hotel floor, despite the fact that we traveled with 3 children, and they knew about it. We were promised to be transferred to a family rooms, as we have previously paid, but it never happened. The hotel employee told me we were unlucky as we arrived late at night and after a big group, which took the remaining family rooms. I told them it should not matter but it did not help in any way. During the stay I tried to talk to all the duty managers available and they all promised me the same thing. At our final night they offered one family room in a better are of the hotel, but only one (we had payed for two!!). The kids would have to sleep on the couch and of course I said no. In the final day of our stay, the hotel manager told me I’d have a free night as a PRIZE for the inconvenience we had, and I’d get points for our Hilton Honors Membership. This was probably the worst hotel experience of my life, as I had payed for something I never got, despite travelling with my kids. I hope this will reach Expedia managers and Hilton staff, so that it never happens with anyone else.
Stayed 4 nights in Jan 2025

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Rosemary

Stayed 1 night in Dec 2024

10/10 Excellent

Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had enough bed for the family, Breakfast is great, restaurant staff did fantastic job helping us getting what we needed
Stayed 2 nights in Dec 2024

4/10 Poor

Rameen

Disliked: Staff & service
Service was not bothered, extremely slow. I asked for one bath robe that took them 3 calls from my side within 2.5 hours. It shouldn’t take 2.5 hours and me calling 3 times for something simple. I asked for guidance to the room at the reception. I was told to just take the list and find my way. Not even 3 star service
Stayed 1 night in Dec 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service
Conveniently walkable to Edgware road or Paddington station. The rooms are very outdated though and in need of a renovation
Stayed 3 nights in Dec 2024

6/10 Okay

Nicole

Disliked: Cleanliness
Numerous items and trash left under the bed from a previous guest. The hotel is tired. Would not recommend
Stayed 2 nights in Dec 2024

8/10 Good

Deepa Aditham Prakash

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Philip G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked most everything about our stay. The breakfast offerings were amazing, and choice around dining options. Only thing that could have been better - the size of the rooms. On the small side, especially the one at the end of the corridor. Thank you.
Stayed 1 night in Nov 2024

8/10 Good

trevor, North Ferriby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable. Our 2 children ages 7 and 9 enjoyed the hotel as well. Hyde Park was a 15-minute walk , and there was an underground outside the entrance of the hotel (round the corner). We stayed on the 11th floor and the view from the large room window was amazing. The only thing to mention for improvement was that the QR code for the in-room dining was not working so could not see the menu. I called guest services to order. However, the food came packed in paper bags- i think it was take out from the downstairs restaurant.
Stayed 2 nights in Dec 2024

8/10 Good

Kam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in … car park was convenient and walkable to winter wonderland. Breakfast had a variety although the queue to get in was long. Service in the bar was a little slow but staff were friendly. Cleanliness was good.
Stayed 2 nights in Dec 2024

6/10 Okay

Gurpreet

Traveled with family
Disliked: Amenities, property conditions & facilities
For a 4 star, there wasn’t even basics available . Breakfast was just basic, not much hot veggie options, not even hash browns , just fried potatoes. Should have rated as a 3 star property.
Stayed 1 night in Dec 2024

2/10 Terrible

BASHIR

Stayed 1 night in Nov 2024

10/10 Excellent

Tenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and would definitely stay again! My favorite parts were how friendly and personable the executive lounge manager was and how accessible the neighborhood was. We were able to easily get everywhere we wanted to go via Edgeware Rd station and Paddington station.
Stayed 4 nights in Nov 2024

10/10 Excellent

Bhairavi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient location.
Stayed 6 nights in Nov 2024

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient cor Puddington, room was nice and breakfast goof
Stayed 1 night in Dec 2024

10/10 Excellent

Amrik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and all staff were polite and noce grest for our anniversary!!
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveler, Traveled with partner
Very much enjoyed our stay
Stayed 1 night in Dec 2024

4/10 Poor

Carlos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
"A Frustrating Stay at Hilton London Metropole – Met with Indifference from Hilton" Our stay at Hilton London Metropole was meant to be a celebration of two milestones—my daughter’s 15th birthday and my 50th birthday. Sadly, it turned into a frustrating experience riddled with poor service and broken promises, tarnishing what should have been a memorable family occasion. From being assigned inadequate and poorly maintained rooms to enduring miscommunication and unfulfilled assurances from staff, our experience fell far short of Hilton’s reputation for quality. Even after voicing our concerns multiple times during our stay, the issues were never fully resolved. Hoping to find a resolution, I reached out to Hilton via email after our stay. Instead of a sincere acknowledgment of the distress caused, I received a cold, generic response that failed to address the gravity of the situation or show genuine concern for my frustration. This indifference only compounded my disappointment and highlighted a troubling lack of guest care within the Hilton brand. What I encountered was not just a series of service failures but an apparent systemic issue with Hilton’s approach to hospitality—marked by a lack of accountability, attention to detail, and basic courtesy. Guests deserve better, especially from a brand of Hilton’s caliber. I can no longer recommend Hilton properties, as their indifference to guest satisfaction is unacceptable.
Stayed 5 nights in Nov 2024

10/10 Excellent

Fatima

Stayed 2 nights in Nov 2024

8/10 Good

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location, really near tube station. All staff we came into contact with were friendly and helpful.
Stayed 1 night in Nov 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Nov 2024