We stayed there for 5 nights. Unlike other hotels, we were informed that the duvet cover will only be changed every two days. However, they never changed it for you and emptied the bin even it was full. The cover had a clear footprint on it. Cleanliness is really a serious issue and should draw the management's attention.
真實旅客
於 2018 年 10 月住了 5 晚
6/10 一般般
真實旅客
2018年10月1日
喜歡:整潔度
不喜歡:住宿環境和硬體
tiny room, except this everything is alright, bathroom is ok, wifi ok, 5 mins walk from nearest underground station, close to Hyde Park
真實旅客
於 2018 年 9 月住了 5 晚
6/10 一般般
真實旅客
2018年8月7日
不喜歡:客房舒適度
真實旅客
於 2018 年 7 月住了 2 晚
8/10 不錯哦
Kuangi,第十大道與42街交叉口。
2018年7月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒服的房間
舒適房間,讓我的倫敦之旅很滿意
Kuangi
於 2018 年 7 月住了 2 晚
6/10 一般般
真實旅客
2017年5月28日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Old style hotel but feel good
Hotel with history and old style, I like it. Room are small but it's expected. Bed too soft and floor little dirty. Wifi not work for a day but staff crew is very helpful n breakfast place staff very nice.
Room was in good location and a good price when we booked in comparison to other similar places. Other than one person the staff was friendly and helpful. The negatives were that elevator was broken so not great for luggage. Room was in basement with almost no sound proofing. Heard everything including snoring person next door through the wall lol. Was stated they had breakfast but did not. They have a breakfast room but looked to be used for storage and a staff area. I was given an odd look and a blunt answer of No when I asked if they did. Booked 3rd party however their direct website also states they have a restaurant. Lastly when I booked I had to pay 1/2 upfront. I put my info in and it showed my remaining balance. However upon check - in I was told to pay in full up front. I was confused and told them I had already paid in part. I was rudely told "no you didnt" I showed him the message and was rudely told thats on expedia if they took payment not us. I understand hotels are not a fan of 3rd party sites because of the issues that can arise. However that is not an excuse for poor customer service skills. Based on his reaction its likely not the first time this problem has come up so I understood the annoyance. But kindness costs nothing and as someone who appreared to be a manager he should know that.
Robin
於 2024 年 11 月住了 2 晚
8/10 不錯哦
Tetiana
家庭旅遊
2024年12月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tetiana
於 2024 年 12 月住了 3 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024年12月7日
喜歡:員工素質和住宿環境和硬體
真實旅客
於 2024 年 8 月住了 4 晚
10/10 有夠讚
Mary
2024年11月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mary
於 2024 年 11 月住了 3 晚
8/10 不錯哦
Dimitri
2024年10月19日
喜歡:整潔度和員工素質
Dimitri
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Nicola
2024年10月11日
Nicola
於 2024 年 9 月住了 4 晚
6/10 一般般
Mark
2024年10月9日
Mark
於 2024 年 7 月住了 1 晚
8/10 不錯哦
Kris
2024年10月5日
Safe
Kris
於 2024 年 8 月住了 11 晚
8/10 不錯哦
Anessa
團體旅遊
2024年9月27日
喜歡:員工素質和設施服務
There were stains on the pillows, hair on the bed sheet and the shower drain was bubbling after shower
Anessa
於 2024 年 9 月住了 1 晚
6/10 一般般
Fanny
2024年9月25日
Fanny
於 2024 年 9 月住了 3 晚
8/10 不錯哦
Brett,Bend
情侶出遊
2024年9月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was nice
Brett
於 2024 年 9 月住了 3 晚
6/10 一般般
JONATHAN
2024年9月21日
喜歡:設施服務
不喜歡:整潔度、員工素質和住宿環境和硬體
Great location. I complained about 1 of the single beds sheets being stained, the lady assured me they were clean and 12 days later it was still there. Lucky it had 2 beds.
JONATHAN
於 2024 年 9 月住了 13 晚
8/10 不錯哦
Jane
家庭旅遊
2024年9月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly and knowledgeable. The rooms were small and clean. Some attractions were not walking distance.
Jane
於 2024 年 9 月住了 3 晚
6/10 一般般
真實旅客
家庭旅遊
2024年9月20日
Hôtel bien situé, convenable pour un court séjour, chambre assez minimaliste mais fait l’affaire. Personnel sympa mais sans plus.
真實旅客
於 2024 年 9 月住了 3 晚
10/10 有夠讚
siri
2024年9月20日
siri
於 2024 年 9 月住了 3 晚
10/10 有夠讚
Mauro
2024年9月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel da consigliare
Buona la posizione vicina alla stazione metro e di fronte a dei giardini meravigliosi.
Accolto benissimo alla reception e con un buon servizio di pulizia.
Un hotel che ci tornerei e che consiglio a tutti .