The hotel staff is are very professional and friendly.
Pi-Che
於 2023 年 12 月住了 1 晚
8/10 不錯哦
真實旅客
情侶出遊
2019年9月18日
喜歡:整潔度和員工素質
可以提供建議朋友去住的旅館
真實旅客
於 2019 年 9 月住了 1 晚
8/10 不錯哦
Lauren
團體旅遊
2025年3月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyable one night stay, very comfortable bed and spacious room (family room). Great breakfast spread and extensive snack options; spacious warm pool and friendly staff. Exceeded my expectations.
Lauren
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Philip,England
情侶出遊
2025年3月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay, great breakfast buffet quality of all the food was high. Pleasant front of house staff made a good impression and despite the area being under construction, it was interesting and promising for the future. Clean rooms and nice warm pool, sauna and steam rooms. Would consider a return sometime.
Philip
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Liam
團體旅遊
2025年3月16日
喜歡:設施服務和住宿環境和硬體
The hotel itself was brilliant. Was going to the o2 for the weekend and the hotel was only short distance from the tube. Everything was great, rooms are decent. All great, until the breakfast after checkout. Was like the staff was worried we were going to run off without paying. The actual breakfast was poor. Was expensive and not a lot of choice. The staff kept coming over asking about method of payments whilst eating our breakfast. And as soon I had finished my last bite,(not an exaggeration)she had come over with the card reader and the bill. Hadn’t even had time to start my coffee and didn’t bother in the end. Made us both feel incredibly uncomfortable. The lady herself seemed nice enough, seemed more of a training issue.
Liam
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Fiona
2025年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Fiona
於 2025 年 2 月住了 1 晚
6/10 一般般
Lydia
2025年3月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is very clean and the staff were nice too. At a point the room was very very cold and I had to call someone several times to come check the room temperature. Basic necessities like slippers and bath robe had to be asked downstairs at the reception. I was shocked about the deposit and it’s been more than a month and I have still not received my deposit back. I tried calling the number provided but was on it for almost an hour and nobody picked up. I will most definitely take legal action against the hotel if my deposit is not being refunded as soon as possible cause this is insane.
Lydia
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Claire
家庭旅遊
2025年3月9日
喜歡:整潔度、員工素質和住宿環境和硬體
Great location - right near the station. Nice breakfast with lots of choice in a light and airy location. Good room. Kind receptionists.
Claire
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Eboni
家庭旅遊
2025年3月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the hotel was an excellent experience. It was close to the train which made traveling into the city easier. It is far out from most London restaurants but again the train being so close made it easy to get around. The staff was always available to assist with anything when needed. The bar however was closed during our stay but luckily the restaurant was open with a bar.
Eboni
於 2024 年 12 月住了 8 晚
10/10 有夠讚
Glenville
情侶出遊
2025年2月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly and helpful staff. Great facilities and food and drink. Modern, comfortable bedroom. We would have liked a door on the washroom area.
Glenville
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Adam
商務旅客
2025年2月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
★★★★★ Great Stay, Highly Recommend!
Loved my stay at Aloft London Excel! Spacious, modern rooms, fantastic staff, and great amenities like the pool and gym. Perfect location for Excel events and easy transport links. A few minor areas for improvement, but overall, a top-notch stay—would definitely return!
Adam
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Roxanne
2025年2月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location with plenty of parking at a fair rate (discounted via the hotel) clean and modern hotel with great facilities. Would recommend and will booking again.
Roxanne
於 2025 年 1 月住了 1 晚
6/10 一般般
M
家庭旅遊
2025年2月24日
不喜歡:設施服務
We stayed here for the location primarily, as we needed access to the Excel Exhibition center. While it is connected as advertised, it's not a covered pathway. So if it's raining you will need an umbrella for the short walk.
Other than location, we found our stay lacking in many areas for a four star property.
The biggest issue was with the temperature control. We had two rooms on the sixth floor, we had to call the service engineer several times to fix the air conditioning. The room would get hot and stuffy and it would take hours to cool down.
Toiletries like body lotion had to be asked for from housekeeping.
Due to the Pokemon convention, the bar area was full of noisy rambunctious children as late as mid night. The hotel staff made no effort to ensure the other guests weren't disturbed by this.
One of the bartenders was rude and condescending during a brief conversation. Food from the dockyard restaurant was also underwhelming.
Overall, we won't be staying here for the next convention as there are hotels nearby that provide better value for money.
M
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Angela
2025年2月23日
喜歡:整潔度、員工素質和住宿環境和硬體
Angela
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Ingrid
2025年2月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very close to the Excel. So convenient
Ingrid
於 2025 年 2 月住了 1 晚
6/10 一般般
Edward
商務旅客
2025年2月22日
喜歡:整潔度和員工素質
All fine, except lighting in the room and the bed. The former too bright. The latter gave me shoulder pain.
Edward
於 2025 年 2 月住了 1 晚
6/10 一般般
Susan
2025年2月19日
Susan
於 2025 年 2 月住了 4 晚
6/10 一般般
;*
2025年2月14日
;*
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Sandra
家庭旅遊
2025年2月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great clean hotel and handy location for Stratford Westfield and O2. Easy to get into town too.
Friendly staff. Great Breakfast.
Bar and dining room slightly cool in temperature.
Pool and gym great.
Sandra
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Gemma
2025年2月14日
Restaurant food was amazing staff was amazing overall lovely hotel