Independent Lenox hotels

"This was a super place to be with kids - play set, fishing, games, billiards. They were spoiled for choice! We just wish we could have stayed longer!"

"I didn't stay. When I arrived at the hotel, at 11:00 pm, they had no clean rooms available and told me that it would be at least 40 minutes to have one cleaned. I attempted to cancel the reservation through Hotels.com, but they said I had to do it at the hotel, which cost me additional time. The hotel said they wouldn't charge me. Still waiting to see if they tried."

"Rude customer service. Tv was messed up and called front desk, he said to watch the 2 channels or nothing. Channels were partial porn and QVC. He refused th o come check it out or replace tv. Room wasn't great, partial clean, noisy, bed hard. Sheets keep coming off bed cause bottom sheet was a flat sheet. Won't stay there again."