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"Great hotel. Staff all lovely. Great cocktail Bar overlooking the lake which also does food. On site restaurant mizumi is excellent. Great atmosphere. It was nice to have an evening where we didn’t need to leave the hotel. The only points for improvement would be the bathroom could do with modernising and having a walk in shower and the superior room we had could have done with a set of drawers as we felt this was lacking. That being said we would definitely book again. We had a great visit "

"We had a lovely stay at the hotel. The staff were welcoming and helpful. The pool was fantastic for children and open from 7-7. A lovely touch to have a child’s welcome pack. The duck food was a lovely idea too and our daughter really enjoyed it. A great base to explore with the aquarium, steam boat and steam train on the doorstep. About to 10-20mins from other shops. "

"Staff very helpful and friendly ,rooms clean and comfy "

"Was a last minute booking… couldn’t have wished for more! A lovely little gem, beautiful throughout, friendly staff, excellent value for money, good quality Fayre and brilliant location."

"Value for money and great staff."

"Restful place nr Lancaster "

"Great hotel, staff were amazing and friendly especially peirce was helpful and catering. Food was brilliant and rooms were clean "

"Location "

"Excellent Period property. As an older building we were unsure what to expect but it’s immaculate throughout. Staff were incredibly friendly and we were delighted to be checked in 3 hours prior to the arranged time. Couldn’t be more conveniently located a minute walk from the castle and the Main Street where all the shops, bars and restaurants are. They don’t have onsite parking but there is a very safe pay and display car park 3 minutes walk away which was only £14 for 24 hours. That’s much cheaper than any other city hotel I’ve ever been to. We will be back. We really enjoyed our stay and the city. "