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Grand Puteri Hotel

3.0 star property
Hotel in Kuala Terengganu with a 24-hour front desk and a coffee shop

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Puteri Hotel

Front of property
Front of property
Lobby
Minibar, desk, soundproofing, iron/ironing board
View from property

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Coffee/tea maker
Minibar
Free bottled water
Cable channels
  • 4.24 Ping (14 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Coffee/tea maker
Minibar
Free bottled water
Cable channels
  • 5.14 Ping (17 square meters)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room (with Breakfast)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Coffee/tea maker
Minibar
Free bottled water
Cable channels
  • 5.14 Ping (17 square meters)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room (with Breakfast)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Coffee/tea maker
Minibar
Free bottled water
Cable channels
  • 5.14 Ping (17 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu, 20100

What's nearby

  • Kampung Cina - 6 min walk
  • Pasar Payang - 6 min walk
  • Kuala Terengganu Drawbridge - 2 min drive
  • KTCC Mall - 2 min drive
  • Crystal Mosque - 9 min drive

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 25 min drive

Restaurants

  • ‪Restoran Aharu Thai - ‬2 min walk
  • ‪Subway - ‬5 min walk
  • ‪Midtown Cafe - ‬2 min walk
  • ‪Warung Pokok Nangka - ‬3 min walk
  • ‪Uli Cafe - ‬5 min walk

About this property

Grand Puteri Hotel

Property highlights
Consider a stay at Grand Puteri Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a business center. The on-site restaurant, Puteri Coffee House, offers lunch, dinner, and light fare. Stay connected with free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • A banquet hall, free newspapers, and barbecue grills
  • A front-desk safe, 1 meeting room, and luggage storage
Room features
All 173 rooms have comforts such as air conditioning, as well as perks like free internet and sound-insulated walls.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Puteri Coffee House

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel
Grand Puteri Kuala Terengganu
Grand Puteri
Grand Puteri Hotel Hotel
Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel Hotel Kuala Terengganu

Frequently asked questions

Does Grand Puteri Hotel have a pool?

Yes, this property has an outdoor pool.

Is Grand Puteri Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Puteri Hotel?

Self parking is free at this property.

What time is check-in at Grand Puteri Hotel?

Check-in begins at 3 PM.

What time is check-out at Grand Puteri Hotel?

Check-out is at noon.

Where is Grand Puteri Hotel located?

Situated in Kuala Terengganu, this hotel is within a 10-minute walk of Zainal Abidin Mosque, Kampung Cina, and Pasar Payang. Central Market and Istana Maziah are also within 10 minutes.

Grand Puteri Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 286 reviews" "
Rating 8 - Good. 118 out of 286 reviews" "
Rating 6 - Okay. 71 out of 286 reviews" "
Rating 4 - Poor. 23 out of 286 reviews" "
Rating 2 - Terrible. 4 out of 286 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Duke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Stayed 1 night in Aug 2023

6/10 Okay

NOOR HAYATI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location, dont like- no ironing board and dificult to used the iron

4/10 Poor

BASTIAH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable. *Given stained towel. *Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room. *blood stained on the wall and on toilet curtain. *cigarete smells.
Stayed 4 nights in Aug 2022

4/10 Poor

Min Tze

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A terrible experience
I have no idea how this hotel got such high rating before this. The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification. I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am. I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated. The only consolation is the attitude of the staffs are good. In nutshell: 1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this. 2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross. 3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast? 4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128. Don’t stay in this hotel unless you absolutely have to.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the man and boy pool site very dirty and my son found berudu in the pool very dirty
Stayed 1 night in Mar 2021

8/10 Good

MOHAMAD YUSOF

Business traveler
Liked: Cleanliness, room comfort
quite ok...clean n comfort...staff is average, maybe need more training on customer service
Stayed 3 nights in Aug 2020

10/10 Excellent

Anis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The besttt hotel
Stayed 1 night in Sep 2020

8/10 Good

ZAKARIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.
The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses. Cleanliness is ok with the room/hotel.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Md Johari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
A lot of cockroach at room
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Good for me
Stayed 1 night in Dec 2019

8/10 Good

Zul, Kelantan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to pay
Stayed 2 nights in Dec 2019

6/10 Okay

Zainai

Business traveler
Disliked: Room comfort
Revise The Star rating
Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Selesa Bersih Makanan sedap
Stayed 1 night in Nov 2019

8/10 Good

NURMADINAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Muhammad Anis

Stayed 1 night in Oct 2019

10/10 Excellent

nurazimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

nur azlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place to stay
Very comfortable with nearby shopping shop lot. Nearby masjid that we can pray there. Friendly staff. Delicious breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Azlan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separately swimming pool
Stayed 1 night in Aug 2019