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Kigali Serena Hotel

5.0 star property
Luxury hotel with free breakfast connected to the convention center in Kigali

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Exterior
Outdoor pool
Lounge
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Spa
  • Room service
  • Gym
The current price is NT$8,517
NT$10,476 total
includes taxes & fees
Feb 23 - Feb 24

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Bathrobes
  • 9.08 Ping (30 square meters)
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 9.08 Ping (30 square meters)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 7.56 Ping (25 square meters)
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
  • 21 Ping (69 square meters)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Soundproofed
Air conditioning
TV
Separate bedroom
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 12 Ping (40 square meters)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Radisson Blu Hotel & Convention Centre, Kigali

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.8 out of 10, Excellent, 129 reviews
The price is NT$5,968
NT$7,341 total
includes taxes & fees
Feb 23 - Feb 24
Radisson Blu Hotel & Convention Centre, Kigali
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About the neighborhood

Map
Boulevard De La Revolution, Kigali, 250

What's nearby

  • Union Trade Center - 16 min walk
  • Nyamirambo Stadium - 5 min drive
  • Kigali Heights - 10 min drive
  • Kigali Convention Centre - 10 min drive
  • BK Arena - 14 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Executive Lounge - ‬4 min walk
  • ‪UMUT Cafe&Restaurant - ‬20 min walk
  • ‪DownTown - ‬11 min walk
  • ‪Makfast - ‬15 min walk
  • ‪Fusion Restaurant - ‬19 min walk

About this property

Kigali Serena Hotel

Luxury hotel near Kigali Convention Centre
You can look forward to free continental breakfast, a poolside bar, and a terrace at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a manicure/pedicure, or a facial. The on-site restaurant, The Milima Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Limo/town car service, express check-out, and express check-in
  • Babysitting (surcharge), wedding services, and tour/ticket assistance
Room features
All 148 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • 42-inch TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number A505/06

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kigali Serena Hotel?

As of 2025/2/22, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on 2025/2/23 start from NT$8,517, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kigali Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kigali Serena Hotel?

Self parking is free at this property.

What time is check-in at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Kigali Serena Hotel?

Check-out is at 11 AM.

Does Kigali Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of RWF 35 per person applies.

Where is Kigali Serena Hotel located?

Located in the heart of Kigali, this luxury hotel is within 1 mi (2 km) of Union Trade Center and Ntarama Church. Club Rafiki and Ryi'nyamirambo Market are also within 2 mi (3 km).

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Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 86 out of 126 reviews
Rating 8 - Good. 25 out of 126 reviews
Rating 6 - Okay. 8 out of 126 reviews
Rating 4 - Poor. 7 out of 126 reviews
Rating 2 - Terrible. 0 out of 126 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025

10/10 Excellent

gail

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Stayed 1 night in Jan 2025

8/10 Good

Boubacar

Location
Stayed 1 night in Nov 2024

10/10 Excellent

Noel

Very professional staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Kevin

Lovely lovely place
Stayed 6 nights in Mar 2024

10/10 Excellent

Priscilla

5 star quality service
Stayed 3 nights in Jun 2024

4/10 Poor

Michel

Disliked: Amenities, property conditions & facilities
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Stayed 2 nights in Jul 2024

10/10 Excellent

ELLENOR

Nice outdoor pool.
Stayed 2 nights in Aug 2023

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024

10/10 Excellent

Emerson

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Excellent

Charles

Great feeling
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Not a 5 star hotel
Dated, old, not even close to a 5 star hotel.
Stayed 2 nights in Oct 2022

8/10 Good

Katherine

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Stayed 5 nights in Apr 2023

4/10 Poor

Sarah

Liked: Cleanliness, property conditions & facilities
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Stayed 1 night in May 2023

10/10 Excellent

Emmanuel

Stayed 2 nights in Jan 2025

10/10 Excellent

DANIEL

Stayed 1 night in Jun 2024

8/10 Good

Kentaro

Stayed 3 nights in May 2023

10/10 Excellent

Greg

Stayed 2 nights in Feb 2023

10/10 Excellent

Reuben

Stayed 1 night in Nov 2022

10/10 Excellent

Julia

10/10 Excellent

David

Stayed 2 nights in Oct 2022

10/10 Excellent

Brenda

Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Stayed 1 night in Jul 2022

8/10 Good

Patrick

Stayed 2 nights in May 2022