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InterContinental Kansas City at The Plaza, an IHG Hotel

4.0 star property
Hotel with a 24-hour fitness center, a quick walk to Fountain of Neptune

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Kansas City at The Plaza, an IHG Hotel

Exterior
Outdoor pool, sun loungers
Exterior
Premium bedding, down comforters, in-room safe, desk
Daily full breakfast for a fee

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Pet friendly
The price is NT$4,480
NT$5,704 total
includes taxes & fees
Dec 29 - Dec 30

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
  • 16 Ping (53 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, down comforters, in-room safe, desk

Premium Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Concierge, 2 Balconies)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom (Concierge, 2 Balconies)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
  • 21 Ping (69 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Premium Room, Multiple Beds, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Balcony, View (Plaza View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
  • 21 Ping (69 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
  • 13 Ping (43 square meters)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, View (Concierge, Plaza View)

Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed, View (Concierge, Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

View from room

Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 13 Ping (43 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom, Balcony, View (Plaza View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
  • 21 Ping (69 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 26 Ping (86 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

View from room

Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 13 Ping (43 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible (Wheelchair)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed, Accessible (Wheelchair)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Premium bedding
  • 13 Ping (43 square meters)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 13 Ping (43 square meters)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony (Concierge)

Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed, Balcony (Concierge)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Balcony, View (Plaza View)

Premium bedding, down comforters, in-room safe, desk

Classic Room, 2 Double Beds, Balcony, View (Plaza View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

Premium bedding, down comforters, in-room safe, desk

Classic Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Down duvet
Premium bedding
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Hilton Kansas City Country Club Plaza

Pool
Pet friendly
Free WiFi
Restaurant
8.6 out of 10, Excellent, (1005)
The price is NT$2,851
NT$3,494 total
includes taxes & fees
Dec 26 - Dec 27
Hilton Kansas City Country Club Plaza
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About the neighborhood

Map
401 Ward Pkwy, Kansas City, MO, 64112

What's nearby

  • University of Missouri-Kansas City - 10 min walk - 0.9 km
  • Kemper Museum of Contemporary Art - 16 min walk - 1.4 km
  • Nelson-Atkins Museum of Art - 17 min walk - 1.5 km
  • University of Kansas Medical Center - 3 min drive - 2.6 km
  • T-Mobile Center - 8 min drive - 7.7 km

Getting around

  • City Market Tram Stop - 9 min drive
  • Kansas City Union Station - 14 min drive
  • Kansas City International Airport (MCI) - 31 min drive

Restaurants

  • ‪Made In Kansas City Marketplace - ‬5 min walk
  • ‪Jack Stack Barbecue - ‬5 min walk
  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪McCormick & Schmick's Seafood & Steaks - ‬6 min walk
  • ‪Panera Bread - ‬5 min walk

About this property

InterContinental Kansas City at The Plaza, an IHG Hotel

Upscale hotel near Nelson-Atkins Museum of Art
Located close to Fountain of Neptune and JC Nichols Memorial Fountain, InterContinental Kansas City at The Plaza, an IHG Hotel provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, American Slang, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool, with sun loungers
  • Full breakfast (surcharge), valet parking (surcharge), and express check-out
  • Express check-in, ATM/banking services, and a front-desk safe
  • A computer station, concierge services, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 371 rooms boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 55-inch HDTVs with premium channels
  • Balconies, refrigerators, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 26 per night)
  • Covered valet parking on site (USD 32 per night)
  • Onsite parking includes off-street options

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • American Slang
  • Oak Room

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • 29,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 11 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch HDTV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per night
Service animals are welcome, and are exempt from fees
Up to 25 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 8.82 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Self parking fee: USD 26 per night
  • Covered valet parking fee: USD 32 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

Frequently asked questions

Does InterContinental Kansas City at The Plaza, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at InterContinental Kansas City at The Plaza, an IHG Hotel?

As of 2024/12/22, prices found for a 1-night stay for 2 adults at InterContinental Kansas City at The Plaza, an IHG Hotel on 2024/12/29 start from NT$4,480, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Kansas City at The Plaza, an IHG Hotel pet-friendly?

Yes, InterContinental Kansas City at The Plaza, an IHG Hotel allows pets with a maximum weight of up to 25 lbs per pet. There's a fee of USD 75 per night. Service animals are exempt from fees.

How much is parking at InterContinental Kansas City at The Plaza, an IHG Hotel?

Self parking is available for USD 26 per night. Valet parking is available for USD 32 per night.

What time is check-in at InterContinental Kansas City at The Plaza, an IHG Hotel?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at InterContinental Kansas City at The Plaza, an IHG Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is InterContinental Kansas City at The Plaza, an IHG Hotel located?

Located in Sunset Hill, this hotel is within a 10-minute walk of Fountain of Neptune and JC Nichols Memorial Fountain. Kemper Museum of Contemporary Art and Kansas City Art Institute are also within 1 mi (2 km).

InterContinental Kansas City at The Plaza, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 512 out of 1003 reviews" "
Rating 8 - Good. 212 out of 1003 reviews" "
Rating 6 - Okay. 123 out of 1003 reviews" "
Rating 4 - Poor. 88 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great plaza views! Lovely sitting area. Hospitality is excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations.
Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was not ready until after 8 PM. I’m pretty reasonable and was able to let that go. However, a couple days later I saw an errant credit card charge for $36.07. We paid about $320 for hotel plus parking and shouldn’t have any additional charges. I have inquired with the hotel chain three times and they have not been able to resolve my problem/refund the charge- OR even tell me what the charge is for- even after I provided them with a photo of the charge.

2/10 Terrible

Kaelen, Gardner

Stayed 1 night in Nov 2024

2/10 Terrible

Tammy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was horrible! We were unable to check-in until 8:30 pm because the rooms weren’t ready. After getting to the room, we attempted to call the front desk but the phone did not work. Do not recommend this hotel.
Stayed 1 night in Dec 2024

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Disappointed that I reserved a room and was bumped down tobkesser room with no refund or discount.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Dec 2024

4/10 Poor

Justin

Disliked: Cleanliness, staff & service
There was no housekeeping during the entire stay. Massively disappointed.
Stayed 3 nights in Dec 2024

6/10 Okay

Channing

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was beautiful, but we had to leave the hotel at 2 o'clock in the morning. Due two issues with the elevator we both got stuck twice also had to leave the room due to no here. The room was about twenty something degrees, so we had to get another hotel..
Stayed 2 nights in Dec 2024

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have another (2) comfortable chairs in the room. Also soft closing toilet seats would be nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tanya

Stayed 2 nights in Nov 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were accommodating and helpful. Wanted to make sure our stay was everything we were hoping for.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mark, De Soto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Rita

Stayed 1 night in Nov 2024

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired property that didn't provide housekeeping for 3 days of our 4 day stay. Pot smoking everywhere in halls and parking garage
Stayed 4 nights in Nov 2024

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Sep 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Red

Stayed 2 nights in Nov 2024

6/10 Okay

Perla

Traveled with partner
Liked: Cleanliness
This property was just ok. It has definitely aged and needs updating. Their bathrooms especially could use a whole refresh. Check in was slow with a huge line, not sure why. Staff was pleasant but wouldn't say friendly. The only staff member I would give kudos to is the lady tending bar, wish I would have gotten her name. She was friendly and was working so hard to get everyone their orders quickly.
Stayed 1 night in Nov 2024

6/10 Okay

Sheri

Traveled with partner
Liked: Cleanliness
Long wait to check in
Stayed 1 night in Nov 2024

4/10 Poor

Toby

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property once was great but has fallen into decline. Overall, it needs renovations in the rooms, but most importantly, housekeeping and maintenance. Small things like the room was covered in 'scratches' in the paint that should be cleaned up, to larger things like a toilet that takes 2 minutes to slowly flush with nothing in it, to the grab bar in the shower having one side completely pulled out from the wall. From a cleanliness perspective, the room was very dirty, from debris on the floors to the most disturbing, which was a dried bloody handprint on the shower curtain. I was only there one night, so after a bedbug check (*which appeared clean), I just did a grin and bear it. That said, with as many great hotel options in the area, this one will be off my list after this stay. If the staff allows things like the maintenance to get that bad, the fact it wasn't clean seems like "Culture as expected".
Stayed 1 night in Nov 2024

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel in the Plaza district. Easy to walk to shopping and safe. Hotel staff was very friendly and even the maid was friendly and spoke.
Stayed 1 night in Nov 2024