4/10 不太好
Brandon
情侶出遊, 家庭旅遊
2025 年 4 月 3 日
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
While some aspects of our stay at Thang Long Hotel were acceptable, several significant issues left us very disappointed. This morning we were assured that both rooms would remain available, so we left our valuables in the room. However, while we were three hours away, we were informed that one room had been reassigned. The staff insisted on moving our belongings to the new room despite our concerns about our valuables and mentioned that the situation was resolved because the other guest agreed to take the new room. Additionally, we experienced barely any hot water and found ants in the room. The hotel took no accountability for these problems, leaving us to deal with the consequences of their mistake.
Brandon
於 2025 年 4 月住了 1 晚