4/10 Poor
Monica
2024/11/17
Liked: Cleanliness
Disliked: Staff & service
After booking with a late check out at 1:00.
When checking in desk attendant couldn’t find at first, but did confirm, we had. I also have an email, that said it was approved.
Did not relay the message to morning attendant, the following day.
Was told did not have access to the system. I don’t understand, how an employee is not properly trained. Had very poor attitude, put the blame on afternoon girl.
Got four calls. Two messages, that our stuff was still in room. Attendant had a poor attitude when leaving message. Very unprofessional.
Cut our shopping trip short, to address the situation. We checked out early and headed home.
Monica
Stayed 1 night in Nov 2024