8/10 Good
Rachel, Milton Keynes
2024/11/13
Liked: Cleanliness, amenities, property conditions & facilities
A bucket list visit having seen it featured on I’m a Celeb UK in previous years. The lagoon suite was fabulous, excellent choice in the minibar, and the jet bath was a delight. Definitely well worth the visit!
A few areas for improvement however:
- The pool area is in dire need of some tlc. The loungers were disgusting and needed a good clean.
- The in-room phone did not work when I tried dialling reception
- I accepted a complimentary check-out time of 12pm but received a phone call at 11:30 telling me that check out time was 11. When I explained to the woman on the phone, she said she would speak to her colleague but I didn’t hear back from her.
- On check-out when receiving my total charges, the price seemed extortionate for the breakfast and minibar. When I questioned the receptionist, she doubled down that the charges were for breakfast and the minibar. I left very confused but then remembered that I had a room upgrade fee that explained the remaining total amount. Mostly my fault for not remembering this at the time, however this was not helped by the receptionist. Furthermore the pamplet given to me at check-in clearly states that the $300 bond would be used to cover incidental and room charges, however it seems that the charges for the upgrade/breakfast/minibar were charged on top of the bond charge. Luckily not too much of an issue for me personally but could be for others.
Minor issues but I would otherwise stay again.
Rachel
Stayed 1 night in Nov 2024