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Citadines Connect Georgetown Penang

4.0 star property
Hotel with a fitness center, steps from KOMTAR

Choose dates to view prices

Photo gallery for Citadines Connect Georgetown Penang

Garden
Premium bedding, down comforters, pillowtop beds, in-room safe
Reception
2 Bedroom Deluxe Loft at Block B | Premium bedding, down comforters, pillowtop beds, in-room safe
Executive Room, 2 Bedrooms | Living area | 50-inch Smart TV with satellite channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
The current price is NT$2,139
NT$2,406 total
includes taxes & fees
Apr 20 - Apr 21

Room options

Available filters for rooms
Showing 20 of 20 rooms

Deluxe Loft, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Executive Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 1 King Bed

Executive Studio (with View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 1 King Bed

Classic Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Deluxe Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 4
  • 2 King Beds

Deluxe Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

Deluxe Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 1 King Bed

Executive Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Premium bedding
Pillowtop bed
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Executive Twin

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Executive Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Executive With View

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Executive With View

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Deluxe Twin At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Deluxe Twin At Block B

  • Sleeps 2
  • 2 Twin Beds

View all photos for Two-Bedroom Executive Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Two-Bedroom Executive Room

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed OR 1 Double Bed and 1 King Bed

View all photos for 2 Bedroom Deluxe Loft At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Bedroom Deluxe Loft At Block B

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Studio Deluxe At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Deluxe At Block B

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Executive

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Classic

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Classic

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Double At Block B

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room Double At Block B

  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Map
No. 202 Lebuh Noordin, George Town, Penang, 10300

What's nearby

  • KOMTAR - 2 min walk - 0.3 km
  • 1st Avenue Mall - 3 min walk - 0.3 km
  • Penang Times Square - 5 min walk - 0.4 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.6 km
  • Gurney Drive - 3 min drive - 3.0 km

Getting around

  • Penang Sentral - 26 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • Starbright Coffee
  • ‪Matcho Cafe - ‬2 min walk
  • ‪Lobby Lounge - ‬3 min walk
  • ‪Four Leaves Bakery - ‬3 min walk
  • ‪Kirin Sushi 麟。日式料理 - ‬2 min walk

About this property

Citadines Connect Georgetown Penang

Upscale hotel near KOMTAR
Citadines Connect Georgetown Penang provides amenities like a Japanese garden and a gym. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Continental breakfast (surcharge), smoke-free premises, and a water dispenser
  • An elevator, outdoor furniture, and multilingual staff
  • A 24-hour front desk
Room features
All 143 individually furnished rooms offer perks such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Pillowtop mattresses and down comforters
  • Bathrooms with showers and bidets
  • 50-inch Smart TVs with satellite channels
  • Wardrobes/closets, LED light bulbs, and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

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JEN Penang Georgetown by Shangri-La

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  • Kids pool
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,000 reviews
The price is NT$2,283
NT$2,790 total
includes taxes & fees
May 3 - May 4
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 35 for adults and MYR 19.50 for children

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2022
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 35 for adults and MYR 19.50 for children
  • Pet fee: MYR 500 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting

We should mention

Parking height restrictions apply

Property is also known as

Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town

Frequently asked questions

Does Citadines Connect Georgetown Penang have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Citadines Connect Georgetown Penang?

As of 2025/4/18, prices found for a 1-night stay for 2 adults at Citadines Connect Georgetown Penang on 2025/4/20 start from NT$2,139, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Citadines Connect Georgetown Penang pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MYR 500 per accommodation, per night.

How much is parking at Citadines Connect Georgetown Penang?

Limited spots are available. There is free parking nearby.

What time is check-in at Citadines Connect Georgetown Penang?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Citadines Connect Georgetown Penang?

Check-out is at noon.

Where is Citadines Connect Georgetown Penang located?

Located in Downtown George Town, this hotel is steps from Hin Bus Depot Art Centre and KOMTAR. Gurney Drive is 1.6 mi (2.6 km) away.

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Citadines Connect Georgetown Penang Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 29 out of 63 reviews
Rating 8 - Good. 21 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 3 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Great location!
Stayed 7 nights in Aug 2024

8/10 Good

Vasily

Very polite staff, quick check in and check out procedure. Small parking behind hotel, we were lucky to take last lot available. Overall good place to stay, second time staying there already.
Stayed 2 nights in Feb 2025

10/10 Excellent

Chi Hwa

Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.
Stayed 4 nights in Feb 2025

8/10 Good

RYOTA

Basically everything is good. Only thing is that neighbors voice can hear loudly from rooms in the vicinity and corridor. Staff are nice..
Stayed 2 nights in Feb 2025

10/10 Excellent

Serina

very pleasant stay , will be back again
Stayed 3 nights in Aug 2024

10/10 Excellent

Jia Yuan Janet

Decent size, clean and has nearby mall. Many food options.
Stayed 2 nights in Aug 2024

6/10 Okay

Man Wai

So far so good
Stayed 1 night in Jan 2025

10/10 Excellent

Heather Joy

From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Stayed 11 nights in Nov 2024

10/10 Excellent

Ka

Clean. Convenient location
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Close to good food.

A very small room. Space is very limited. The shower water pressure and the temp were inadequate. A thumb up is the good location to good food, the room cleanliness and the hotel provides free filtered water for drinking.
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveler

Overall very good experience in the hotel as staff was friendly and check in was smooth and fast. The hotel is also at a very convenient location, walkable to centre of Georgetown and restaurants. Bed was comfortable but wish there was thin and thick pillows to choose from. Shower head was leaking and bathroom door cannot be closed initially during our stay. Housekeeping did not replace hand towels on 2nd day and 3rd day.
Stayed 3 nights in Oct 2024

10/10 Excellent

Chi Chong

The front desk staffs are super friendly and very eager to help. The rooms are nice and modern, the location of the hotel is excellent. Looking forward to my future stay here!
Stayed 1 night in Feb 2023

10/10 Excellent

Justin

The staff were very friendly and approachable. The swimming pool and gym was dencent and clean. The only shortfall is complimentary bottles of water in the room.
Stayed 3 nights in Mar 2024

8/10 Good

Li Choo

Very good stay!! will come back again!

very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places. Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!
Stayed 2 nights in May 2023

10/10 Excellent

Irene

Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall
Stayed 2 nights in Apr 2024

8/10 Good

Wan Yuan

Hotel room is clean. The hotel staff is friendly and helpful. Will consider again for next time.
Stayed 3 nights in May 2023

6/10 Okay

Glen

Liked: Communication

Average stay

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Stayed 4 nights in Dec 2024

8/10 Good

Jolene

I really love the location of the hotel, lots of famous eateries nearby. Room is very clean and well maintained. However, it can be very noisy in the evening till late, poor sound proofing. My bestie and I went for penang bridge marathon and couldn’t get a good nap before the run
Stayed 3 nights in Dec 2023

10/10 Excellent

Triena

Excellent!

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Friendly and helpful staff. Good ambience

Clean, beautiful hotel with modern facilities. Convenient and peaceful area of town. Love it. Add some fresh local blooms in the lobby will be more charming. Some staff can be more discreet and lower her volume when she speak.
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveler

Good value!

Great location within walking distance to lots of good food and shopping. The hotel has a charming vibe in line with the cultural heritage of the area yet modern in its amenities. Rooms were quite small but functional and clean. Main complaint was lack of soundproofing. Could clearly hear doors slamming and people talking along the corridor; not great for light sleepers
Stayed 4 nights in Aug 2023

8/10 Good

Shi Hua

Soundproofing could be better. Toilet sewage might require some proper cleaning as water was stuck for quite some time after shower
Stayed 1 night in Apr 2023

6/10 Okay

Carol

My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Good Location

I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults. Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents. Location is very good as near to shopping malls and restaurants.
Stayed 3 nights in Dec 2023

2/10 Terrible

Tang

Disliked: Communication
We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !
Stayed 2 nights in Jul 2024