There were a large number of people checking in after getting off a cruise and the staff worked very hard to process guests as quickly as possible. The room they had originally given to us was too far away from the central lobby for my husband who has mobility issues and they were very happy to accommodate changing the room for us. The room was clean and very comfortable and appointed with typical hotel room amenities - nothing special.
We found the only place to go that had air conditioning was our room - no public areas, bars or restaurants. The pool, while absolutely beautiful, was far too warm and not at all refreshing after a long hot day. There was no access to ocean for swimming despite being oceanfront property. The pool loungers were dirty and need to be refreshed. The same with the bar and restaurant chairs. Perhaps because they were off white material, the stains and dirt were more obvious.
We found the service at the bar and restaurants very friendly, but clearly on island time as we often had to wait an inordinate amount of time for service. We also found the prices to be quite expensive for only mediocre meals and drinks.
Overall, I’m not sure we would choose to stay here again.