4/10 Poor
Tracy
Traveled with family and small children
2025/1/26
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was a nightmare I was called at 8:30 pm “ ya when are you checking in? The manager is leaving by 9 pm” our day was delayed and didnt make it to check in at 4 pm like planned
Expedia over booked and evening staff treated me as they were accommodating me when in fact we were willing to take 2 rooms to have 2 beds. Instead of our 1 room 2 queens as I had booked. Was told by the manager “ what are you not understanding “?they were accommodating me because they had to pay the $18 cleaning fee for the second room
I did not get what I had booked. I also booked an $89 room. Ended up costing me $139. When I asked why I was charged $289 the young gal gave me attitude , flung my reciept at me and said read your email. She also told me I hope you dont come back
We ended up taking only 1 king room so we could stay in the same room…. And save the lady her $18 cleaning fee
However Very clean modern room very quiet building. The gal who originally called me from day shift to switch my room was very pleasant
Tracy
Stayed 1 night in Jan 2025