Excellent staff behaviour.
Food is not much tasty.
Approaching road to resort is very bad bad.
Ambience very good.
Any complaint is very prompt.
In buffet system not much dishes is of North side.
pawan
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Mahomed
家庭旅遊
2025 年 1 月 8 日
喜歡:住宿環境和硬體和客房舒適度
不喜歡:員工素質
Beautiful place let down by below par service.
The reception when we first arrived was a bit frosty.
The restaurant breakfast service was extremely poor.
Our Valley view room had a toilet roll holder you find in some office buildings where roll is locked and tissue is pulled though a small gap. Two days in a row, the tissue was trapped and could not be pulled out. Each time this happens you hsve to call reception to get it sorted. I am sure I am not the only one to experience this so why not resolve it?
One day we came back yo the room after it was cleaned. The bathroom was cleaned but with urine colour liquid on the toilet looking likr someone relived themselves standing after it was cleaned.
The shower door magnrtic seals were incorrectly installed so door would not closr completely and water would leak out.
Overall, a five start hotel with a three star service.
Mahomed
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Mrinmoy,Palo Alto
家庭旅遊
2024 年 11 月 29 日
喜歡:員工素質、設施服務和住宿環境和硬體
We stayed three nights at this resort. The greenery around this property is breathtaking! The staff were really helpful and attentive although a few areas can be improved. The last ten minutes or so to get to this place had awful road conditions compared to other roads in Kerala. This is not entirely properly’s fault but they and the other resort owners on the same road should be able to influence the government or pave it at their own expense. The lunch at this pkace was awesome! We should have eaten here everyday! The breakfast and dinner buffet was so so. Also, they were understaffed during these times and could not be as attentive. The buggy service was a hot or miss. We had two senior citizens staying with us and one of them had knee surgery recently and without the buggy it would be almost impossible her to access the hilly terrain. The buggies did not always come on time. However, they apologized and ultimately sent them. We rented a two bedroom property with pool. The place was spotless and beautiful! We will be back again. If you have a car/driver, skip the breakfast or dinner and opt for the lunch gir your half board option. Some of the dishes made to order during lunch are the best I had in Kerala! Thank you again for a memorable stay!
Mrinmoy
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Imran
親子旅遊
2024 年 6 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice Experience.
Imran
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Samantha
情侶出遊
2024 年 3 月 18 日
喜歡:設施服務
The staff was wonderful, the food was delicious, and the views were beautiful! Highly recommend!
Samantha
於 2024 年 3 月住了 2 晚
8/10 不錯哦
SiddhaRon
2024 年 3 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice for a rural mountain property! Surprised it was as nice as it was!
SiddhaRon
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Ria
2024 年 2 月 24 日
喜歡:整潔度和員工素質
Ria
於 2024 年 2 月住了 2 晚
10/10 有夠讚
Ria
親子旅遊
2024 年 2 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort is just beautiful. They upgraded our rooms to Golden leaf category.
The rooms were very tidy and spacious. The staff was very courteous and the food was excellent.
Highly recommended property. Worth every penny !
Ria
4/10 不太好
Joel
2024 年 1 月 10 日
Joel
於 2024 年 1 月住了 3 晚
6/10 一般般
Meena,LONDON
家庭旅遊
2023 年 12 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property on its own is lovely, very well maintained the view is stunning. The food Is massive issue.
Meena
4/10 不太好
deepika
情侶出遊
2023 年 11 月 15 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Horrible access with broken roads, unsafe access.
The property itself is very unsafe with little attention to access to people with disabilities, fell twice due to lack of lighting, poor attention to the safety of walkway.
At first thought superficial bruises but it has not been healing well, so will get better medical attention, now that I am back in USA.
deepika
10/10 有夠讚
Althaf
團體旅遊
2023 年 10 月 29 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was quite good. Very friendly staff. Amazing views
Althaf
於 2023 年 10 月住了 1 晚
6/10 一般般
Gavin
家庭旅遊
2023 年 10 月 25 日
喜歡:整潔度、員工素質和住宿環境和硬體
The property and staff is what made this stay pleasurable. The guests in the hotel were rude And over the top. Lot of line cutting during tea which is unnecessary. The guests need to work on themselves. Hotel staff was kind and superb. Can’t say enough nice things
Gavin
於 2023 年 10 月住了 1 晚
6/10 一般般
Haritha,piscataway
家庭旅遊
2023 年 8 月 9 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the walls are thin. folks staying upstaris made noises both during afternoon nap time and also in the night. i called reception after 11pm. the walls are think hence the noises were loud for people staying downstrais. the hot water in bathroom was not constant. at times, we were getting cold water. the bathroom tissue box was stuck and not giving the tissues out. we had to call room service to fix it. the shower area was not designed properly. when taking shower, water went out of the shower area.
Haritha
於 2023 年 8 月住了 2 晚
10/10 有夠讚
Someswar
情侶出遊
2023 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent caring staff. Clean and beautiful property. Nice pool. Very nice surroundings. Well manicured garden.
Addition of office space and gym will add value to the property.
Someswar
於 2023 年 7 月住了 6 晚
10/10 有夠讚
Aashik
家庭旅遊
2023 年 4 月 28 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent experience
Amazing experience. Very clean and well maintained property with courteous staff
Aashik
於 2023 年 4 月住了 2 晚
10/10 有夠讚
Amy
情侶出遊
2023 年 4 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff and beautiful grounds
Amy
於 2023 年 4 月住了 2 晚
8/10 不錯哦
Biju
親子旅遊
2023 年 2 月 28 日
喜歡:整潔度
Restaurant is very poor service ,nobody there to monitor .Inexperienced staff , it is better to place a floor manger to get organized . Lunch time is 12-3 but it was not ready until 1.30 pm . Cooking take lot of time
Biju
於 2023 年 2 月住了 1 晚
8/10 不錯哦
Daniel
情侶出遊, 團體旅遊
2023 年 2 月 3 日
喜歡:員工素質、設施服務和住宿環境和硬體
Beautiful place. Room views are not all great, but the hotel is on the top of a huge hill and has amazing views overall. Rooms were nice, though one side of the hotel is clearly newer and nicer than the other side. Food was amazing and really cheap at the restaurant, tons of options and a great breakfast buffet.
Pool isn't heated, so just be ready for that.
Daniel
於 2023 年 1 月住了 2 晚
10/10 有夠讚
Susanna
2023 年 2 月 2 日
Susanna
於 2023 年 1 月住了 1 晚
4/10 不太好
ishy
家庭旅遊
2023 年 1 月 7 日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
It’s not a five star rating resort. No Gym, no lake as mentioned on Expedia. They don’t have ATM neither they would help exchange any foreign currency. They don’t have a spa or salon. Only 1 restaurant will fixed timings. Rooms were clean no luxury at all. No Bar
ishy
10/10 有夠讚
Niklas
2023 年 1 月 3 日
Niklas
於 2023 年 1 月住了 1 晚
8/10 不錯哦
Manav
2022 年 11 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel and service. Lovely views from the room. Well kept property. Only downsides are location (rough roads to reach the property) and food was below average in taste.
Manav
於 2022 年 11 月住了 1 晚
10/10 有夠讚
Maayan
情侶出遊
2022 年 10 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Relax and quiet ambience with stunning views.
The hotel is located in heaven, surrounded by nature.
The infinity pool is very nice and also the view point on the rooftop.
Our room was facing the valley, the room was spacious, and well equipped with nice balcony.
The area is magnificent, the cottage was surrounded with different flowers.
We had breakfast and dinner at the restaurant they serve international cuisine and local at the buffet.
The food was delicious.
The service at the hotel is TOP service by everyone.
Spacial thanks to EBY from the restaurant
team.
Recommend hotel!