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"The place was really nice. The room was missing several things like a remote control, chairs and a trashcan for the common area. They did bring a remote control and a trashcan. And there was only one high back chair for the table when there should have been two gut a party of 4. This morning, when I went to inquire about extending for another night, the front desk agent was very unpleasant and not welcoming at all! Imagine first thing in the morning and that is the energy that you’re getting! As we were discussing the fees she took a whole other customer and discontinued our conversation. I of course, made sure to continue the conversation, but it was very blatant and so off putting I chose to not stay there another night! Sonesta ES Suites,CLT, please get your front desk workers trained properly to be able to deal with all shades of people. I’m a light skin, black woman and it was giving She had a problem with my skin color and she was a dark skin, black woman. Unacceptable won’t be there again! "

"I love everything about this hotel!! The only place I stay when I go to Charlotte "

"Nice joint. Will stay again."

"Room was outstanding. Very clean and spacious. There was alot of construction going on next door but very quiet in room. Staff was helpful and very friendly. Breakfast was incredible. Stayed 2 nights. Plenty of dining options and shopping. Perfect stay"

"Hotel staff was friendly, room was clean, and breakfast was delicious! I also loved the late night bar/kitchen. Would stay here any time I come to Charlotte "

"VERY QUIET! COMFORTABLE! "

"Great value for money. Ideal for airport. Very comfortable beds . Free shuttle and contintal breakfast with plenty of options including pieces of fruit. Welcoming staff. "

"Great common spaces to meet up. Coco coffee shop on first floor excellent. Stoke restaurant definitely worth the stop. "

"The only complaint that we had was that the pool was not heated. Too cold to swim comfortably. "