The hotel is very close to the plaza de armas yet a very quiet place. The staff are very friendly and helpful which they helped us to prepare breakfast box for our very early check out. The buffet breakfast is nice too and they provide freshly cooked eggs up to your likings. Coca tea by coca leaves is provided for the whole day to help you to deal with altitude sickness and oxygen bottle also provided for free if needed. Excellent and unforgettable stay.
Renee
6/10 一般般
Joseph
2025年3月15日
Joseph
於 2025 年 3 月住了 1 晚
6/10 一般般
Joseph
2025年3月14日
喜歡:員工素質
Hotel Esmeralda by Katari, was an aesthetically nice hotel. At First glance, modern and clean. But when we arrived our initial room had a smell of residual cigarette smoke, which they happy to change and get us another room. The rooms were pretty dirty with hair and dust. The showers could have operated better, drainage and the shower doors didn't close, the shower head pressure wasn't good. The towels could be more clean, they looked very used. The heater sometimes worked and one room didn't have a window to allow fresh air. The location was off the beaten path which made area quiet but it was a 15min walk to Plaza de Armas. Not much to eat around the area so dont return hungry. The Staff was very nice and always available in house or via WhatsApp. Probably would try somewhere else next time but for the cost and availability it's not awful. Also, breakfast was great.
Joseph
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Will
2025年3月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a really nice time here. The room was super comfortable, and the property felt very safe. The hostess was also super helpful with booking and finding information for all the tours. I was able to see everything I wanted to see here with it all being booked very last minute. Thank you again.
Will
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Karly
2025年1月27日
Karly
於 2025 年 1 月住了 3 晚
10/10 有夠讚
Latchmin
情侶出遊
2025年1月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Highly recommend this hotel. Staff are excellent and friendly. They go above and beyond for you.
Latchmin
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Danny
2025年1月17日
Danny
於 2025 年 1 月住了 5 晚
6/10 一般般
POURANG ROSTAMABADI,Aliso Viejo
情侶出遊
2024年12月31日
不喜歡:設施服務
Not a good location
We were assigned a room without window
It was like a cage or a room in prison
Don’t fall for the pictures
POURANG ROSTAMABADI
於 2024 年 12 月住了 2 晚
2/10 很糟糕
Shigeto
2024年12月16日
喜歡:整潔度、設施服務和住宿環境和硬體
thanks
Shigeto
於 2024 年 12 月住了 4 晚
10/10 有夠讚
Anna
情侶出遊
2024年12月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay at Casa Esmerelda was great - it felt like home away from home.
The hotel is lovely - extremely clean and modern. The breakfast was delicious. And most of all, the staff are very kind, thoughtful and helpful.
We’ll miss the amazing people at Casa Esmerelda and would definitely return if we visit Cusco again. Highly recommend!
Anna
於 2024 年 12 月住了 4 晚
10/10 有夠讚
Roberto
情侶出遊
2024年12月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Roberto
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Francis
情侶出遊
2024年11月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente
Francis
於 2024 年 11 月住了 4 晚
10/10 有夠讚
Katherina
2024年11月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for Solo Travelers
The staff was very helpful although they didn't speak English. I was able to use Google translate and WhatsApp to communicate effectively. The breakfast is included and very tasty. It's mostly buffet style however they also made omelettes according to your liking. The rooms are cleaned daily and the team and coffee station is always well maintained. Very quiet and relaxing.
Katherina
於 2024 年 11 月住了 7 晚
10/10 有夠讚
Kelsey
2024年11月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect place and nice location
The customer service was incredible and free breakfast was amazing so many choices! The front desk went above and beyond for me when I was sick!
Kelsey
於 2024 年 11 月住了 4 晚
10/10 有夠讚
Else Christa B,Ocean Park
2024年11月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly and helpful staff
Having hot water, tea and coca leaves always available is helpful when dealing with the increased altitude. We told them at 6 pm that we needed to leave early for our tour and there was a packed food bag for us the next morning at 4 am
Else Christa B
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Grayson
2024年11月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Grayson
於 2024 年 11 月住了 4 晚
10/10 有夠讚
JUAN
2024年11月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy buena experiencia, poco distante de la Plaza de Armas