4/10 Poor
Ruth
2024/11/6
Disliked: Amenities, property conditions & facilities
It's in a nice spot for visiting the Warrumbungles but a huge disappointment:ardens and lawns not properly upkept, buildings old and rundown; broken things inside our room never fixed; no attempt to paint/renovate.
Room was clean enough, however, with decent pans and crockery. But our room was ugly with poor natural light and too many beds in it for 2 people.
Very hard to contact staff - landline phone on website was NEVER answered nor messages answered. (We spent a long time chasing up a mobile number to check we could arrive AH after a long exhausting drive.
The dilapidated office was not manned - evening or morning - and the old call system at the locked office door did not work properly even though we followed the directions. There were 2 young men (cleaners, we were were told) who had obviously been left to look after the place and they were nice enough when we finally got to speak to them. But they gave unprofessional, minimal service.
The back door to our room had no key (but had to be locked for security of our belongings) and we had to walk around to the front of the building without having a path and lighting to follow (unsafe for older people..) The grounds were roughly mowed but gardens not 'cared for'.
I wouldn't be so critical if we were only charged $65 per person per night. But wewere were charged $125 per person per night. It was too much for the quality of the accommodation (much happier with the Pilliga Pottery at $105 a night).
Ruth
Stayed 2 nights in Oct 2024