2/10 Terrible
Jess
2025/2/1
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SPA EITHER NOT FUNCTIONAL OR 'NOT INCLUDED'. EITHER WAY A CON.
I booked this hotel on the basis of its advertised spa facilities. When I went down to use them I was informed they were 'out of service' - no indication had been given prior to my arrival or even at check-in.
I asked about the possibility of a partial refund on the basis that I had spent significantly more on Paradis for the pool and sauna than I would have for other accommodation. I was told by two different receptionists that they were following up with the manager. As I left, I was told by the receptionist 'I've spoken to the manager, they are initiating your refund'.
A week later, with no sign of any refund, I sent a follow-up email. They informed me that 'my booking did not include spa access and so they would not be refunding any money'.
I invite you to look at their page on Expedia closely, and see whether there is any indication that the spa is a separate fee. Instead, the page absolutely invites the assumption that the spa is included (not least because Paradis costs a degree more than other just-room accommodation of a similar standard). I would submit that their advertising is deceptive and their receptionists polite only in-so-far as it gets you out of the door.
Even if the spa had been operational, the location of the hotel really is out in the (questionable) suburbs with a 30 minute walk into town. And breakfast, whilst extensive, was variable in quality and by the last day I only had coffee.
Jess
Stayed 4 nights in Jan 2025