6/10 一般般
Shirley,Nicholasville
家庭旅遊
2024年11月4日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Nice enough hotel; it was clean and bed was comfy. What upset me was the attitude of the lady at the front desk. Staff were fine when we checked in but when we got to our room we discovered there was no toilet paper. We phoned down to reception and they said they would send some up. But she didn't tell us how long that would take or that it required us to stay in the room. We had a dinner reservation so we went out. When we got back there was still no toilet paper, phoned again, and when she came up with it she started on the defensive with "We've checked the security cameras and someone did try to deliver, but you weren't here". Well, I'm sorry, but I'm being nice enough with my complaint, I did not expect the attitude. It was uncalled for - she could have just handed it over with an apology and left it at that. I don't expect to be spoken to that way - I would not stay here again.
Shirley
於 2024 年 11 月住了 1 晚