We requested a shuttle to the airport for early the next day, we arrive on time and no one was at the desk. Additionally, they had made our request for the shuttle for the day we arrived not the next morning, even after I verified the time twice so that we would have no issues. The desk manager was willing an able to call the shuttle company and request them to come back, which they did after we waited briefly, but we should not have had to wait, especially after we verified the pick up time twice. Both employees were very cordial and polite, just made a clerical error that could have been prevented.