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"The property was an overall great experience for me and my family. The location was great! Near the Snow Summit mountain for snowboarding and skiing. It was also very cozy to stay in with the fire place on and the cold weather. However, the property was not fully cleaned properly. There was dust everywhere and the blankets and covers did not smell like they were washed properly. Some of the lights did not work so it was very dim and dark inside the property at night and the grill was not cleaned...

"Communication was nil. After a panic attack, emails and phone call to host didn't work= disconnected number. Then emails to any possible option hotels.com or the other emails= and driving 4 hours hoping to get a response. In 40° weather= we finally got a code to enter. The code was incorrect. We're shivering outside and in our car very stressed. Eventually someone sent an email saying, "try this code". We got in by 7pm"