I have been living in many big brand hotels during my travel years. But this little family run hotel is definitely one of the best, the owner, Daniela was very nice; as I didn’t get a phone, she kept on replying my emails in order to arrange a pick up service for us. The mostly surprise was she arranged us a room with a balcony that can see the Matterhorn view. The room was cosy, clean and the bed is super comfortable. Daniela advised us to come for late breakfast next morning to avoid meeting a big group, also her home cooking breakfast was delicious. Lastly, she gave us a box of chocolate, two bottles of water for our supplies during our next train journey. Thank you so much for her that we love Zermatt even better.