Self checkin is frustrating and complicated, to say nothing of annoying. No front desk personnel to answer questions. Our rooms, reserved for 2 in each, had only one pillow, one duvet, one set of towels, one drinking glass (they provided another within an hour). TV in room was at odd angle (because of the shape of the room and building). Hotel is clean and a good value. Breakfast is good. Understaffed. Underground parking is typically tight, but well lit and clearly marked.