Shocking.
We've never walked out of a hotel in our lives, until now.
When we arrived for check in, there was no booking office as such, or reception.
A member of the public helped us locate a representative, who seemed indifferent on our arrival, and there was chaos and confusion regarding our arrival, they seemed to argue and bicker amongst themselves.
No proper records were evident, we signed a visitors entry in pencil on arrival, and we were shown to a basic room, which upon further inspection, fell below what we would regard as appropriate. The bed didnt appear to be clean, either the bedsheets, or indeed underneath the bed which was horrible, and upon testing the shower, the cubicle drain was blocked, so we decided to leave shortly after arriving.
Despite this room being offered with a Pub below, we were told that the pub was not open and not told why.
Given the nature of our welcome, we decided against complaining in person as we didnt feel comfortable doing so.
We have submitted a complaint to Hotels.com, and are awaiting their response.