We encountered unprofessional and disappointing treatment during our stay at this property, and I’m sad to say that it falls far below the standard expected of a “Washington Hilton.”
To start, we faced an inconvenience with parking. Despite paying a premium rate for the night, the hotel parking lot was overbooked, forcing us to park in an offsite garage. Though this wouldn’t have prompted me to file a complaint, the overall lack of professionalism and unsafe environment from the staff did.
We were four young women, who were aggressively yelled at, presented with physical signs of aggression, and our items thrown onto cart by baggage attendant Abdul. He forced my friends to tip him, even presenting his cash app, when they politely hinted that they wished not to by stating they didn't have cash.
To make matters worse, when I tried to notify the hotel staff, I was told by reception that there was no manager available and that I would need to speak with the cart attendants, as they operated in a separate area from reception. What is the point of having reception if not to handle guest issues? The only redeeming part of this experience was that cart manager Manuel was VERY HELPFUL and apologetic, he took me seriously as well as the traffic/safety attendant on stand by. I did later receive a call from Hilton but I still believe that unsafe experience from an employee warrants a review to aware parents, young and all women like me and my friends.