The hotel locates between Petra and Musa, walkable distance to Petra in few minutes, The staff are helpful. The air conditioner in the first room assigned was not cool, and not opened to balcony as stated in hotel.com, we requested to change room, and were offered the room direct access to the pool, so it is fine for my friend could smoke outside the room. We asked for hot water in the non-business time, the restaurant manager was helpful to ask the staff to prepare even they did not have at that time. However, there are quite a lot of inserts like dragonflies in the pools, so I did not use the pools, they need cleanup more often. Moreover, the wifi only available in lobby.