What I loved about the hotel was that it was a 5 minute walk from the train which is what I used the entire time to get around. That was super convenient and easy. 5 stars for that, but that's about it. I ended up trying to extend my stay because I loved Vienna so much and to add 2 more nights, they wanted to charge me way more than I had already paid for 8 nights. When I said no, they offered to lower the price but at that point I was turned off by how predatory it seemed. When I paid for breakfast one day, the staff did not seem interested in helping me with anything, so the rest of the days I ventured out and went to cafes. I will say, the first night when I checked in, the front desk person was super nice and friendly so I was looking forward to my stay but it soured quickly. If you don't mind dismissive staff it's a great affordable option with good transportation, but don't expect to be wowed by great customer service. And maybe it was my ignorance, but not once was my coffee station refilled, so I had complimentary coffee one morning. That was it.