Excellent staff greeted us and ensures our room was cleaned right away even though we arrived 2.5 hours before check-in. The gentleman also was so helpful recommending nearby places, bringing out a map and highlighting recommended paths, bars (cafés) with views over the water, and sites. They also provided us with a list of restaurants. Excellent location within walking distance of St Marks Basilica and more, and of course it's Venice so views, sunset, sunrise, bridges, water, churches - everything was beautiful. Hope to go back one day! Be prepared for a staired entryway if accessibility is a concern. Loved this hotel and our stay!