It’s supposed to be the nicest hotel in Urumqi - and it is in terms of the physical property itself. Nice clean and well maintained decor. Location is not bad. However, a few things that are not fitted for a hotel of it’s status:
1. The concierge is located at the ground floor entrance and not at the upper floor lobby next to the reception. The concierge also doubles as porter so there is no one at the concierge desk if he is bringing luggage up to rooms.
2. WiFi is super slow
3. The A/C control in the room does not work. It remains at 26 degrees no matter what you do to the control dial.
Frederick Lai Cheung
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Tanya
2017年9月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff called Happy at Club Floor
Your staff called Happy, who works at Club Floor (27F) was extremely helpful. He has a nice personality and great attitude. He is an important asset for your hotel.
All the best,
Tanya Lau
Tanya
於 2017 年 9 月住了 2 晚
10/10 有夠讚
真實旅客
2017年9月18日
喜歡:整潔度、員工素質和客房舒適度
Silk Road trip
Cleanliness of the room is ok but need maintenance. Pools are closed for repair when we stayed. It was a bit pricey because of this. Staffs are friendly.
真實旅客
於 2017 年 9 月住了 2 晚
10/10 有夠讚
真實旅客
2017年7月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel professional and congenial
I do recommend this hotel for its good location near the shopping gallery Maison mode for its direct access to third floor food hall for its efficient staff always smiling ready to help speaking excellent English!
真實旅客
於 2017 年 7 月住了 11 晚
10/10 有夠讚
真實旅客
2017年5月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The concierge arranged a local tour for us. The room is clean and the view is fantastic.
Best hotel in Urumqi. Nice food. Well maintained. Room was roomy, nice bathrooms and bed.
Rajaram
10/10 有夠讚
Ken,NSW Australia
2011年8月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The softest bed in China.
I had just come from some fairly traumatic experiences in Eastern Europe and Western Asia, so may be a little biased. But I thought this the best of the Sheratons I have stayed in.
My room was of a decent size, well furnished and very comfortable. The softest bed in China!
My one minor caveat was that the breakfast buffet was not as well chosen as it might have been for a Western client. I was limited to one night and might have done better the second time.
I arrived at about 2 am and was in my room by about 5 past. Staff spoke quite passable English but there was a manager who spoke essentially perfect English.
Ken
10/10 有夠讚
真實旅客
2009年7月30日
喜歡:整潔度、員工素質和客房舒適度
Xinjiang Urumqi Hotel
Urumqi Shareton Hotel is one of the best hotel in Urumqi and Xinjiang. It is the right place for tourist to stay