Dirty room, mouse droppings, dead mouse
My family (wife, 6 and 9yo girls) checked into the North Garden suite room for a 3 night stay. On arrival there was a strong odor, floors were dirty, hairs everywhere. We opened windows and did some of our own cleaning to make it work. Later that evening, we pulled out the sofa bed for the kids and found mouse droppings. Then we found a dead mouse in a sticky trap under the sofa bed.
We alerted the receptionist who had us check the other suite rooms. The South suite had mouse droppings and insect wings in the sofa bed. The East suite appeared cleaner but had a strong odor. We moved our stuff / kids into a standard room in the beach hotel next door where we stayed for 3 nights. We might have moved hotels, but we had family also staying there.
The first night charge was waived "for our trouble", however, we had pre-paid Suite rates but now staying in a cheaper Standard room. When I asked for an adjustment on check out (11/24), a different receptionist wasn’t interested in helping. She said a manager would call "to explain it to me"- but I wasn't contacted. I sent an email with no response. In the end, because we ended up in a cheaper room, there was little compensation "for our trouble".
We understand that all hotels have occasional issues but these seem to have become *regular* issues for DeSoto.
The standard room was better, not great. I'd recommend against the Garden Suites.