The front desk clerk was very rude, didn’t greet us, no smile. I have a neurological condition that affects my vocal cords, it’s hard for me to speak clearly. I was trying to explain this to her and she rolled her eyes! I had my 3 grandchildren with me, the oldest is 18, even she noticed the attitude. Went to our room, met up with family, came back to the hotel, kids are in bed and the TV doesn’t work! I went back downstairs to report it because the phone in the room wouldn’t work. So no TV, no phone. When I approach the same young lady, no greeting and she wouldn’t even look at my, by this time of night my voice is so bad you can’t understand me, I signaled the best I could for a pen and paper and she rolled her eyes AGAIN! After scribbling about the TV, I was informed that I would need to wait for her replacement to come in because, “I’m not dealing with you” I said to her she should be nicer, went back to my room and waited for her replacement. Ethan was the over night clerk and he was wonderful, very patient with my disability and so kind! He is a definite asset to the company! He made sure the TV was fixed the very next morning and our second night was great! The buffet is eh, we didn’t eat it again after we tried it. Eggs were watery, sausage was gray. And not way to microwave because they’re using foam bowls. The hotel wasn’t very clean. Bathroom was clean but the tub is chipped up. Water pressure was good. Can’t give more than two stars and they’re for Ethan.