This hotel is extremely run down, the reception area resembles a building site, reception was never manned.
No towels available and television not working in one of our rooms.
Avoid
Andrew
於 2024 年 8 月住了 1 晚
6/10 一般般
Marek
情侶出遊
2024年8月19日
喜歡:員工素質
hotel is old and i think it needs a complete refurb
Marek
於 2024 年 8 月住了 1 晚
6/10 一般般
Razvan
親子旅遊
2024年8月17日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I don't recommend this place
Razvan
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Niaz
親子旅遊
2024年8月16日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Niaz
於 2024 年 8 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024年8月15日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 8 月住了 1 晚
2/10 很糟糕
Vera
2024年8月14日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
AVOID AVOID AVOID! Rip Off. Dirty. No service.
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt!
The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book.
You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason.
A total rip off, they know everybody would request a refund through this portal hence they take your cash on site.
AVOID AVOID AVOID
Vera
於 2024 年 8 月住了 1 晚
4/10 不太好
Ramon
商務旅客
2024年8月11日
喜歡:客房舒適度
Very cheap, very old and basic. Ok for a night
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Ramon
於 2024 年 8 月住了 1 晚
4/10 不太好
Mayura
2024年8月3日
不喜歡:整潔度、員工素質和住宿環境和硬體
Mayura
於 2024 年 7 月住了 1 晚
8/10 不錯哦
Rachel
家庭旅遊
2024年7月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Rachel
於 2024 年 7 月住了 1 晚
6/10 一般般
Beverley
2024年7月30日
不喜歡:住宿環境和硬體和客房舒適度
Overnight stay
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Beverley
於 2024 年 7 月住了 1 晚
2/10 很糟糕
Harvey
2024年7月15日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Harvey
於 2024 年 7 月住了 3 晚
2/10 很糟糕
Sandrah
商務旅客
2024年6月27日
不喜歡:員工素質
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Sandrah
於 2024 年 6 月住了 3 晚
2/10 很糟糕
Kirsty
親子旅遊
2024年6月9日
不喜歡:設施服務和住宿環境和硬體
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Kirsty
於 2024 年 6 月住了 1 晚
8/10 不錯哦
Sukhbeer
家庭旅遊
2024年6月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Sukhbeer
於 2024 年 6 月住了 1 晚
8/10 不錯哦
Carmen
家庭旅遊
2024年5月31日
喜歡:員工素質、設施服務和住宿環境和硬體
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Carmen
於 2024 年 5 月住了 2 晚
10/10 有夠讚
真實旅客
2024年5月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 5 月住了 4 晚
2/10 很糟糕
Rofik
家庭旅遊
2024年5月28日
不喜歡:整潔度、員工素質和住宿環境和硬體
It was the worst place I have ever been to
I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe
I had to stay at a different hotel on the day
I would like to request a refund for my hotel please
Thank you
Rofik
於 2024 年 5 月住了 1 晚
2/10 很糟糕
DAVID
2024年2月3日
DAVID
於 2024 年 2 月住了 1 晚
10/10 有夠讚
Kirsty
團體旅遊
2023年12月10日
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Kirsty
於 2023 年 12 月住了 2 晚
6/10 一般般
Karen
家庭旅遊
2023年9月30日
不喜歡:設施服務
Very old and dated bed could do with being changed very old not comfortable at all
Karen
於 2023 年 9 月住了 1 晚
2/10 很糟糕
Simon
2023年9月6日
不喜歡:設施服務和住宿環境和硬體
The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.
Simon
於 2023 年 9 月住了 1 晚
6/10 一般般
Ravinder Pal
家庭旅遊
2023年8月28日
不喜歡:整潔度
Ravinder Pal
於 2023 年 8 月住了 1 晚
2/10 很糟糕
Kerry
2023年7月31日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
I didn’t stay I handed the key back
Kerry
於 2023 年 7 月住了 1 晚
4/10 不太好
anthony
家庭旅遊
2023年7月27日
不喜歡:整潔度、員工素質和住宿環境和硬體
NEVER RETURN
Apart from the location i have very little positive feed back to give i stayed with my 2 children in what could only be discriped as a dirty discusting room poor carpets had no tv working for the intire stay even though it was bought to the attention of staff on several occasions my room was not cleaned for the intire stay of 5 days feel really let down as even though my kids enjoyed are holiday the hotel really was the bad point of it shame cause it has so much potential too be a really nice place hopefully someone can take over and turn it in to something special