Basically, customers are offered what they should be.
But, it could be improved in a few ways such as:
Hotel staff when checked in is holding a translator device as she cannot speak English to communicate with customers.
Right after checking, I found a pair of used socks under the curtain in the room that made me feel uncomfortable.
Although hotel staff came to take it out and said sorry, I can’t believe that it does happen in Tokyo!
If, without these two events, I would feel the same as before.
But, it appears that it needs improvement and sop to prevent such incidents.