Lovely hotel and the staff were so helpful and welcoming even with the language barrier
Andrew
於 2024 年 9 月住了 1 晚
6/10 一般般
真實旅客
2024年9月3日
喜歡:整潔度
Disappointing needs more customer care
Information from Hotels.com at time of booking was incorrect both on the price of a bottle of Champagne upon arrival (more than quoted) and Hotels.com said the restaurant was closed on Sunday and Monday evening, the hotel is actually short staffed on both those days so only a very few spaces, it was however fully booked, so on a 3 night stay we had to leave the hotel and find a local restaurant for 2 of the 3 nights, considered this very poor.
The restaurant food isnt that well presented, I had fillet steak and it was very tough! Breakfast was a constant quest asking for the coffee pot to be re filled or for more scrambled egg. This morning a new batch of scrambled egg arrived which was stone cold. The restaurant is the most disappointing aspectn of the hotel and the reason we would never book here again.
Hotel needs to be more customer care focussed in my view.
真實旅客
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Alexis
2024年9月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Alexis
於 2024 年 8 月住了 1 晚
8/10 不錯哦
Andrew
情侶出遊
2024年8月31日
喜歡:整潔度、員工素質和設施服務
Great location for channel tunnel. Pool and restaurant are very good.
Andrew
於 2024 年 8 月住了 1 晚
8/10 不錯哦
Steven
2024年8月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Steven
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Gudrun
2024年8月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
War ein sehr schöner Aufenthalt
Gudrun
於 2024 年 8 月住了 1 晚
6/10 一般般
Franck
家庭旅遊
2024年8月20日
喜歡:整潔度和員工素質
Franck
於 2024 年 7 月住了 1 晚
10/10 有夠讚
Dickson
情侶出遊
2024年8月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property and staff were lovely and it was ideal for our dogs with easily accessible walking areas and dog beds and bowl provided. Plus a ground floor room.
The dining room was attractive, modern and comfortable with lovely views of the grounds.
HOWEVER- The standard and quality of the food was poor and not what one would expect at such a nice hotel.
We would stay at the hotel again but would not eat in the restaurant. As it was, we decided to give the breakfast a miss!
Dickson
於 2024 年 8 月住了 1 晚
6/10 一般般
Sarah
家庭旅遊
2024年8月12日
不喜歡:員工素質
Average
Grounds are stunning but as others have said service was a big let down.
Had to wait ages to check in as no one on desk. Same happened later at the bar. We almost gave up ordering a drink.
The room seemed quite nice at first but the carpet was absolutely disgusting and we kept our socks and shoes on the whole time!
Food in restaurant was ok, nothing special. Service was better in the restaurant than in the hotel.
We used this hotel as an overnight stop on the way south but won’t be returning.
Sarah
於 2024 年 8 月住了 1 晚
6/10 一般般
Phill
團體旅遊
2024年8月9日
Phill
於 2024 年 8 月住了 1 晚
8/10 不錯哦
Mrs S
2024年8月4日
Mrs S
於 2024 年 8 月住了 3 晚
8/10 不錯哦
Birthe
家庭旅遊
2024年8月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Birthe
於 2024 年 7 月住了 1 晚
10/10 有夠讚
John-Patrick
2024年8月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic hotel.
John-Patrick
於 2024 年 8 月住了 1 晚
8/10 不錯哦
Adrian
2024年8月2日
Adrian
於 2024 年 7 月住了 1 晚
8/10 不錯哦
bernard
2024年7月31日
喜歡:整潔度、員工素質和住宿環境和硬體
Confort a ameliorer
Chambre et decoration de qualité. Il lanque un ascenseur et la climatisation
bernard
於 2024 年 7 月住了 1 晚
8/10 不錯哦
Lisa
2024年7月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lisa
於 2024 年 7 月住了 1 晚
10/10 有夠讚
Victoria
家庭旅遊
2024年7月27日
喜歡:整潔度、員工素質和客房舒適度
The staff were excellent and could not do enough to help us.
The facilities are amazing and we have booked another night on our journey home from the South of France as a result.
Victoria
於 2024 年 7 月住了 1 晚
8/10 不錯哦
Xavier
2024年7月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Xavier
於 2024 年 7 月住了 1 晚
10/10 有夠讚
John
2024年7月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely Hotel
A super hotel in a lovely location. We only stayed for one night but will certainly try to stay again.