amazing location and amazing facilties in the hotel
Amir
於 2024 年 11 月住了 2 晚
6/10 一般般
Ian
2024年11月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Facilities and staff where excellent breakfast was okay but dinner at night left a lot to be desired.
Ian
於 2024 年 11 月住了 7 晚
10/10 有夠讚
Jacqueline
2024年11月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Pleasant very clean staff very helpful
Jacqueline
於 2024 年 11 月住了 6 晚
6/10 一般般
John,Saint Louis
2024年11月22日
Hi, I would have given it 5 stars as it was good value for money and the staff were nice BUT the WiFi didn’t work in my room and apparently in the whole section my room was in. I spoke to the man in charge at the reception and he told me- 1) it was my fault, 2) it was my phone’s fault, 3) he would call maintenance. When I asked to change rooms , he admitted the WiFi didn’t work in any of the suites. I said I will take a smaller room than I paid for as I have to work on holiday. He then said the hotel was fully booked. This is total monkey business and unprofessional
John
於 2024 年 11 月住了 3 晚
10/10 有夠讚
Lynsey
2024年11月16日
喜歡:設施服務
The location on the edge of Puerto Del Carmen was great, fabulous breakfast & very spacious room. Pool area big & luxurious, really enjoyed my stay. Thanks!
Lynsey
於 2024 年 11 月住了 3 晚
10/10 有夠讚
IVAN
2024年7月22日
IVAN
於 2024 年 7 月住了 8 晚
10/10 有夠讚
Pablo
情侶出遊
2024年5月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pros: the hotel is in a good spot to go anywhere by car in a short time. Facilites, staff, etc. nothing to complain, everything was on point. I would go to this hotel again.
Cons: the airport is nearby, you may hear planes landing every now and then. The Spa closes too early in the afternoon, in my opinion.
Pablo
於 2024 年 5 月住了 4 晚
4/10 不太好
Maïté
2024年5月26日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Maïté
於 2024 年 5 月住了 1 晚
6/10 一般般
Yannick
2024年5月21日
Yannick
於 2024 年 5 月住了 1 晚
4/10 不太好
Sandra
2024年5月18日
Décevant
Hôtel vieillissant, état des transats à la piscine déplorables…ne donne pas envie de s’y installer…configuration des chambres fait que vous entendez les animations en soirée comme si vous y étiez…
Restaurant en sous-sol…sombre et bruyant…nous avions réservé une nuitée afin d’être proche de l’aéroport pour un vol de bonne heure…heureusement que nous n’y avions pas passé tout notre semaine…cela aurait gâché notre séjour…
Sandra
於 2024 年 5 月住了 1 晚
6/10 一般般
Gert
商務旅客
2024年5月17日
喜歡:整潔度
Beatriz Playa
The room was large.
There was a desk, but not a chair.
There were not any power sockets near the bed. The one and only one in the room was connected to the television. Unless carrying a multiple socket power line one has to tear out the TV plug to charge the mobile phone.
Breakfast starts at 8 with an option to get a reduced choice at 7:30. For us this was too late, being here for business and having a strict itinerary.
Gert
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Valeria
2024年5月16日
喜歡:整潔度、員工素質和客房舒適度
By the beach/sea with lovely restaurant staff!
It’s a practical room , pretty big, with nice sofa and little fridge.
The hotel is by the sea and beach, which is best thing for me.
The other great thing is all the waitresses and waiters and specially the chefs ( Tony and Luis and a lady waitress I forgot her name) are so friendly and so lovely and helpful!
I am here working and competing so being in a quiet, practical and relaxing place is just what I needed.
Valeria
於 2024 年 5 月住了 6 晚
4/10 不太好
Mary
2024年5月13日
不喜歡:住宿環境和硬體
Disappointed
We had no internet, one English tv channel, wall cracked all way down patio door, one socket by tv , we had to go and buy extension lead to charge phones.
It was an older room as we wanted a bath tub but that should mean the standards of the room was so poor,
Food was same every night. Furniture very aged and worn.
Mary
於 2024 年 4 月住了 11 晚
8/10 不錯哦
Cinzia Angela
2024年5月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ok
Cinzia Angela
於 2024 年 4 月住了 7 晚
10/10 有夠讚
真實旅客
2024年4月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Bjørn
2024年4月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bjørn
於 2024 年 4 月住了 3 晚
6/10 一般般
Ulla
2024年4月14日
Ulla
於 2024 年 4 月住了 4 晚
8/10 不錯哦
Paul
團體旅遊
2024年4月13日
喜歡:整潔度、員工素質和客房舒適度
Paul
於 2024 年 4 月住了 5 晚
8/10 不錯哦
Amaia
2024年4月6日
Amaia
於 2024 年 3 月住了 8 晚
6/10 一般般
FRANCESCA
情侶出遊
2024年4月4日
不喜歡:員工素質
La struttura non è male ma dovrebbe essere rinnovata. La colazione va organizzata meglio in modo da ridurre i tempi di attesa ed evitare che si formino lunghe code.
FRANCESCA
於 2024 年 3 月住了 2 晚
8/10 不錯哦
Katie
情侶出遊, 家庭旅遊
2024年4月2日
喜歡:整潔度、設施服務和住宿環境和硬體
We had a lovely 4 night stay here. Rooms were very clean and general hotel felt well looked after. Great pools and 1 heated. Food was nice with great choice. Went all inclusive and felt we got value for money. Great location on the beach front and a nice flat walk to local shops and bars/restaurants.
Katie
於 2024 年 3 月住了 4 晚
4/10 不太好
raquel
情侶出遊
2024年3月27日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
No me gustó nada, el buffet de mala calidad en general comparado a otros 4 estrellas , las habitaciones muy trasteadas y camas incómodas y almohadas malisimas,no volvería a repetir, además los precios del bar muy caros .,lo único que me gustó fue la piscina que una de ellas era climatizada.
raquel
於 2024 年 3 月住了 4 晚
8/10 不錯哦
Robert
2024年3月26日
喜歡:整潔度、員工素質和客房舒適度
7 days in March
Stay was very enjoyable,great room with good view,loads of space in living room and bedroom and great bathroom and shower,bath a bonus. Was half board,breakfast and evening meal both enjoyable with decent choice.
Robert
於 2024 年 3 月住了 7 晚
4/10 不太好
Sue
2024年3月25日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Serious maintenance required in my room. Inadequate facilities, no bin in the main areas only in the toilet, dressing table but no chair available?? Lack of plug sockets, only 1 in bathroom or unplug the TV. Peeling and scuffed walls. Needed woodwork refurbishing. The room I was originally offered I would have had to walk through an area covered in water from a leaking roof? No danger signs ? I actually mentioned it to reception as I had mobility problems so I was offered another room close to an elevator as I mentioned my mobility. The nearest elevator did not work. Overall not worth the money, stayed in much better for a lot less money. It appears everything questioned they say "see reception". The staff on reception are pleasant but I think some of the areas of complaint are well out of their control. Would never return to this hotel. Paid for buffet as only staying one night ( thank goodness) it was mediocre some of the dishes were tepid and unpleasant. Had much better in other hotels. It appears that some of the staff in the restaurant are not as amenable. I asked as I would miss breakfast ( early flight) could they do anything, they said " see reception" i had already asked reception and they said No.
WiFi reception poor, again on asking reception they said because there was no sun try another room ? That was when I encountered the water which was a danger area. This was only rectified by cordoning off after I had told them about it. Overall a very bad experience!!