The hotel is in front of the lake which is great and has a great view. The room is nice and clean. There are cafes/restaurants 10mins away which is okay but slightly far from the i-site for people who don't drive.
Yan
於 2018 年 3 月住了 1 晚
8/10 不錯哦
Rico,Hong Kong
2018年2月12日
喜歡:整潔度和客房舒適度
Room is a bit small for three people. Staff are nice and helpful and the room is tidy and clean.
We liked it because it was very near the lake. We disliked it because our bedroom was filthy. There was thick dust everywhere in our room. The back of the tv was disgusting. The air vent was filthy, the upturned lamp shade in the bedroom had whole families living in there. Even in the corridors there were swathes of dust. When we asked to move, the receptionist took us to another room this one the paint work was white and it was just as dirty, the receptionist didn't seemed bothered.
She then told us to go to the Hilton their sister Hotel and so I phoned them and they were full. The receptionist then said well I can't help you, you better find another hotel. I expected our room rate to be refunded but they refuse to refund.
真實旅客
於 2019 年 2 月住了 2 晚
2/10 很糟糕
Marg
情侶出遊
2019年6月10日
喜歡:員工素質
不喜歡:整潔度
The property was in an excellent condition and had adequate parking. The Relieving Manager was very pleasant
Marg
於 2019 年 4 月住了 1 晚
4/10 不太好
Marion,Napier
2019年5月30日
不喜歡:設施服務和住宿環境和硬體
The position was good but there was no electric blanket, the restaurant was closed. Nowhere to place anything e.g cup, kettle, bathroom items and was locked out when returning from dining.
Marion
於 2019 年 5 月住了 1 晚
4/10 不太好
CWB
團體旅遊
2019年5月22日
不喜歡:整潔度、設施服務和住宿環境和硬體
Broken furniture, only one fan heater, place looked tired
CWB
於 2019 年 5 月住了 1 晚
4/10 不太好
A.
情侶出遊
2019年5月22日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I rang to confirm reception would be there until 8pm. They had locked up and left before 7.20pm. Key was left however no wifi details or welcome info. Staff didnt sound professional on the phone always in a hurry. Room wasn't clean (found a hair in the bathroom draw) and all furnishings were very old and worn, bedding had all the inner from the duvet coming out everywhere. Paint job had been done without finishing tape - lots of paint where it shouldnt be making it look messy. Lastly, i received a phone call the following night, i thought it would be to apologise (as i had commented at checkout) however staff were asking if i was going to be checking in - for some reason they thought i had booked another night.. to be fair, this would have been ok if i was looking for a hostel, does have the basics.
A.
於 2019 年 5 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2019年5月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was a handy location, warm clean room altho a little cramped for 3 people and luggage. I think the room could've been reconfigured to make more space. it was OK for 1 night tho.
真實旅客
於 2019 年 4 月住了 1 晚
8/10 不錯哦
真實旅客
情侶出遊
2019年5月16日
喜歡:整潔度和員工素質
Great location, good price, a little small and due for an update.
真實旅客
於 2019 年 5 月住了 1 晚
10/10 有夠讚
真實旅客
2019年5月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 5 月住了 1 晚
6/10 一般般
Tee.,OHAKUNE
情侶出遊
2019年5月13日
不喜歡:住宿環境和硬體
apart from the pool and spa being filthy and very smelly and I think the staff slept in a bit the next morning we were there. Otherwise not to bad for what we payed for and only needed a bed for the night.
Tee.
於 2019 年 5 月住了 1 晚
6/10 一般般
真實旅客
情侶出遊
2019年5月12日
喜歡:整潔度和員工素質
不喜歡:設施服務
Great location on the lake.
Room comfortable enough, but tap in handbasin broken, no soap in shower, and no teaspoons. No one at checkout early this morning to tell about these deficiencies.
真實旅客
於 2019 年 5 月住了 1 晚
8/10 不錯哦
真實旅客
2019年5月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 5 月住了 1 晚
6/10 一般般
真實旅客
家庭旅遊
2019年5月7日
it was ok..nothing fansy about it but more convenient. i guess we got what we paid for.
真實旅客
於 2019 年 5 月住了 2 晚
8/10 不錯哦
真實旅客
2019年5月6日
喜歡:整潔度、員工素質和住宿環境和硬體
真實旅客
於 2019 年 4 月住了 2 晚
6/10 一般般
真實旅客
家庭旅遊, 親子旅遊
2019年5月6日
不喜歡:整潔度、設施服務和住宿環境和硬體
Family room without the basics stocked. One pump bottle of soap in the bathroom acting as hand wash and shower wash. No other Only one plate supplied in the kitchen cabinet for a room that sleeps 5. Mould issue in the bathroom. A constant water unit running 24/7 next to our room making it noisy to sleep. No outside lighting up the path upstairs leading to our room.