EMPLOYEES WERE GREAT, HELPFUL, SUPPORTIVE,AS GOOD AS ANY IN OUR MORE THAN 50 YEARS OF USE.
HEATING AND AIR OUTDATED, EITHER HEAT OR COLD SETTINGS SO AIR IS RUNNING WHEN IT IS 35 DEGREES OUT SIDE AS THE BUILDING HEAT BUILDS UP IN THE ROOM. AIR MOVER IN ROOM VERY LOUD CAME ON OFTEN NO WAY TO JUST SET FOR 70 AS CONTROL ONLY DID ONE FUNCTION AT A TIME YOU HAD TO MANUALLY CHANGE BETWEEN HEAT AND AIR CONDITIONING.
QUEEN FRAME WITH A KING MATTRESS HANGING OVER THE SIDES MAKING GETTING IN AND OUT DIFFICULT. HIGH STYLE TABLE WITH MATCHING HIGH STOOL CHAIRS VERY DIFFICULT TO USE OR MOVE ON CARPET STUPID STYLE IMPRACTICAL. TOILET FILL VALVE LOUD PULSING AFTER FLUSH NEVER HEARD ANYTHING LIKE IT BEFORE MAYBE FAILING.
BOTH MY WIFE AND I CONTRACTED NOROVIRUS VERY SICK FOR THREE DAYS. WE FOUND OUT FROM LONG TERM GUEST THEY HAD BEEN CONTAMINATED AND WERE WORKING TO RESOLVE HOWEVER IF INFORMED WE WOULD HAVE EATEN IN ROOM NOT USED THEIR BREAKFAST SERVICE. WE WENT THRU THIS ON A CRUISE SHIP AND IT IS A HORRIBLE EXPERIENCE CREATING A VERY DIFFICULT TRAVEL SITUATION. WE HAD TO CANCEL MANY PLANS. AND FOR US LIFE THREATENING DUE TO OUR CANCER SITUATION.
THE BEST FEATURE WERE THE STAFF THEY WERE SUPPORTIVE, KIND , HELPFUL, AND DID EVERYTHING POSSIBLE TO MAKE OUR STAY A SUCCESS THE FACILITY PROBLEMS ARE THE BIG NEGATIVE. WE HAVE STAYED AT MANY RESIDENCES OVER OUR 60 YEARS OF MARRIAGE AND THIS FACILITY WAS THE MOST BASIC AND WE GUESS IT JUST MAKES THE STANDARDS BUT DID NOT REPRESENT WHAT WE EXPECTED.