We liked the location of this place since it's close to restaurants, shopping malls, the airport and highways. Our initial service upon arrival was not good since our reservation was coming up as if we were already checked in. It was incorrectly checked in with another customer, who had to come down to the lobby to correct their mistake. We were able to take the other clients room. The next day, the rep called us to remind us about checking out, that it was past checkout time. I had to remind her to get with her crew and get their communication together. The location and room appear modern, however, our room had what at the time, appeared to be bugs, which my relatives then stated were more than likely roaches, from our description. We lost a night of sleep because of a water bug that poped up and hid behind a cabinet. The place has a small stove and not one pot, spoon cup, plate or even a bottle of water. The coffee pot did not have a jar. We went to get a bottle opener, the rep said the only one they had, another client had just picked it up. Overall this location did not meet our expectations.