The hotel is much better under its new ownership than the previous. It's much cleaner and the renovations inside and out, very well done!
Michael
於 2024 年 12 月住了 5 晚
10/10 有夠讚
Michael
家庭旅遊
2025年1月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay.
Michael
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Genesis
2025年1月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Genesis
於 2024 年 12 月住了 5 晚
8/10 不錯哦
Tania
家庭旅遊
2025年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good and clean.
Tania
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Joseph F,Wellford
2025年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Management was always available and ever so helpful. Especially when I had a problem with my rental car that became unsafe to drive and had to be towed. The manager made sure it was done and took possession of the keys since I had to catch a flight before the tow truck was able to retrieve the car. Kudos BW!!!
Joseph F
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Mayvelin
2024年12月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Excelent !!!
Mayvelin
於 2024 年 12 月住了 1 晚
2/10 很糟糕
Jason,Plymouth
2024年12月28日
不喜歡:員工素質、設施服務和住宿環境和硬體
What a disastrous first night in Syracuse, night clerk was rude and dismissive. Heat was not turned on in my room and it was -3 degrees that night. I turned it on full blast for 2 hours which did nothing, I called to ask if I could switch to another room with a better heating unit and was told "the whole hotel is like that". I disagreed as the first floor, lobby and hallways were warm. Tried to sleep with 2 comforters and in my winter jacket for a few hours, couldn't get out of there fast enough. I'll never use Best Western again just based off this location in Syracuse. I didn't realize they're franchised and owned by different people. Unfortunately, they lost my business because the night clerk/owner? chose to be snippy and rude instead of solving the problem.
Jason
於 2024 年 12 月住了 2 晚
6/10 一般般
Arsalan
家庭旅遊
2024年12月24日
喜歡:整潔度
The location is good just off the highway.. Bed comfort is average. Breakfast can be improved.
Arsalan
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Marco
2024年12月19日
Marco
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Anthony
寵物同遊, 商務旅客, 家庭旅遊
2024年12月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean & safe. Excellent amenities & a hot breakfast to boot. Will return on next trip.
Anthony
於 2024 年 11 月住了 1 晚
8/10 不錯哦
Ammar
2024年12月5日
Ammar
於 2024 年 11 月住了 1 晚
8/10 不錯哦
Steve
2024年12月5日
Steve
於 2024 年 11 月住了 2 晚
2/10 很糟糕
Daniel,Potsdam
2024年12月2日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel falsely advertises airport transportation. The is no airport tranportation - apparently guests need to make arrangements 24hrs in advance, and even with this service is only probided during limited hours. I made the request the evening before I needed the airport ride. The hotel staff made no attempt to assist. I paid 40$ for a uber ride to the airport. I do not recommend the hotel. Location is also inconvenient with nothing around.
Daniel
於 2024 年 12 月住了 1 晚
8/10 不錯哦
John
2024年12月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice place
John
於 2024 年 11 月住了 2 晚
8/10 不錯哦
Lastashia
家庭旅遊
2024年11月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My only complaint is the sink had a slow drain and the tub looked like it needed to be clean. Also the owner i think it is she was an Indian women she just needs to work on her attitude when speaking to customers. Over all 7.5/10
Lastashia
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Colette
情侶出遊
2024年11月30日
喜歡:整潔度、員工素質和住宿環境和硬體
Would have liked a microwave in the room like other hotels. Good breakfast. Comfortable beds. Clean.
Colette
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Linda
2024年11月30日
Linda
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Wendy,Rushville
2024年11月30日
喜歡:整潔度、員工素質和住宿環境和硬體
Wendy
於 2024 年 8 月住了 1 晚
8/10 不錯哦
Valia
情侶出遊
2024年11月25日
喜歡:整潔度、員工素質和住宿環境和硬體
What I liked about the property was the receptionist at check in was very nice, polite and respectful. I ended up loosing my phone for about 45 min and return to the front desk and my phone was safe and behind the counter. I would stay again.
Valia
於 2024 年 11 月住了 1 晚
6/10 一般般
Garrison,Plymouth
情侶出遊
2024年11月25日
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
Fitness room (gym) was clearly not maintained and there just for the hotel to say it’s there on the website; it has an elliptical that was old and with a visibly broken handle, and a treadmill that is old and in disrepair, and dumbbells with rust. There wouldn’t be room for someone to use the dumbbells and someone else to use the elliptical at the same time.
Front desk staff was either not there or not excited to interact with guests. I had to ask about the wireless access, and the check-in host referred me to the back of the keycard holder as if she had already told me. There was no cordial welcomes or thank you.
Room beds were good and same with bathroom including the water pressure. The cupboard door that would cover the fridge was broken off and stored in the closet. The closet or room did NOT have a safe.
We liked the breakfast (cereal and coffee and waffle maker and eggs and sausage and fruit).
The hotel had CNN on the TV for the lobby and for the breakfast area. This is a biased media channel, and for the Best Western brand to have a biased “news” channel as their default channel in public spaces is a rather unintelligent business or management choice.
I wouldn’t recommend this hotel for anything besides a quick overnight and free breakfast; they did not show welcome or appreciation to guests and chose an infamously biased TV channel for their public TV screens.