My god where do I start?! So I recently stayed at this hotel and was absolutely horrified . There was black mold in the tub and the room was not cleaned properly. So after I get into my room I proceeded to the front desk to speak with management for a refund, as I already prepaid online prior to checking in.The manager stated that her name was “G” and that she would refund me in full after I presented all of the photos I took on my phone of my concerns but because I had no other arrangements for the night I had no choice but to stay there. Management also advised me that they were completely sold out so they couldn’t even change my room. I was also told to call the following day to confirm my refund.So I did and the manager “G” was incredibly rude and unprofessional. There was also chipping paint on the walls, The toilet paper holder was literally falling off the wall , The photo’s portrayed on the website were cleaned and intact . But To my surprise when I checked into my room it was absolutely disgusting. It was a terrible experience, and I can't believe how poorly they handled the situation. I will never return nor recommend this place to anyone who has even the slightest expectations.
Nichole
於 2025 年 2 月住了 1 晚
6/10 一般般
Gail
2025年2月16日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Pick e d this property because of free airport shuttle and lower price than others with shuttle. Arrived to be told you had to order shuttl er 24 hours ahead. I was there at 1 and my flight was at 1 pm the next day..so needed shuttle in 21 hrs..told NO EXCEPTIONS! Had to order an Uber. Never heard of this policy and travel alot..always order dhuttle. When check in
Gail
於 2025 年 2 月住了 1 晚
8/10 不錯哦
Brandon
商務旅客
2025年2月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pretty much exactly what I expected. A hotel close to my event, but not much else. But again what I was looking for as I wasn’t a tourist, I was in town on business and this was a great choice. One I will make again and again as long as I keep going to that event.
Brandon
於 2025 年 2 月住了 1 晚
8/10 不錯哦
Yvonne
情侶出遊
2025年2月8日
喜歡:整潔度和員工素質
Parking lot was not shoveled and very icy
Yvonne
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Dianne
2025年2月6日
Very icy. Could use more salt.
Dianne
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Mia
2025年2月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect
Mia
於 2025 年 1 月住了 1 晚
6/10 一般般
Drew
情侶出遊
2025年1月29日
喜歡:整潔度和員工素質
It really could have been a better stay. Although the room was clean, it was a very dated room. The room in the photos at the time of booking was not the room I reserved. The photo had a his and hers sink in the bathroom. The room I got was a one sink bathroom. The jetted tub was nice but was dated and had some chipping and looks like rust is starting. The mini fridge also had cracks in the base, not a very good presentation. The pillows on the bed were very warn out and small. I did try to ask for bigger pillows but was told they are all the same size. The mattress we had needed to be replaced. It was sunken in the middle to a point that when lying down on the side it felt Iwas lying on a steep hill. It really dampered the stay. I challenge management to try to use that mattress for a night to see if it is worthy of a suite. The breakfast lay out was very good with lots of options both hot and cold, and the presentation was clean. Its too bad that there was not that much pride put into the actual room.
Drew
於 2025 年 1 月住了 1 晚
10/10 有夠讚
david
2025年1月27日
喜歡:整潔度、員工素質和住宿環境和硬體
david
於 2025 年 1 月住了 1 晚
4/10 不太好
LaKeisha
情侶出遊
2025年1月20日
不喜歡:員工素質和設施服務
Good day. When calling the property to arrange the airport shuttle (as advertised). I was informed that the shuttle was not available. To my fault I assumed it wasn't available due to the late hour of or check in. My family then requested a rideshare. Upon arrival to the hotel the disposition in which we were greeted was poor. I requested the business card of their GM Mr. Patel to state my dissatisfaction. I posed my question again for the morning airport shuttle. We were informed that the driver was on vacation and no shuttle will be provided. I was truly disappointed that staffing was not restructured in the absence of a team member. Would I stay or recommend this property ... sadly to say not.
Sincerely,
Lakeisha Beach
LaKeisha
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Debbie
家庭旅遊
2025年1月17日
喜歡:整潔度、員工素質和住宿環境和硬體
We were there briefly before catching an early morning flight but from what I observed the place was clean and the staff friendly. The ice machine on our floor was out of order but the one downstairs worked. No other complaints from us.
Debbie
於 2025 年 1 月住了 1 晚
6/10 一般般
Jean Michel,Montivilliers
家庭旅遊
2025年1月17日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Personnel pas symphatique. Je pense que ça les embettait de nous recevoir.
Le personnel de cet hotel ne connaît pas les formules de politesse basiques.
C'est bien la premiere fois, surtout aux Usa, que j'ai été fasse à des gens comme ça.
Jean Michel
於 2025 年 1 月住了 1 晚
10/10 有夠讚
maria
2025年1月17日
maria
於 2024 年 12 月住了 1 晚
4/10 不太好
Devin
2025年1月11日
不喜歡:員工素質
Rude front desk staff
Devin
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Michael
家庭旅遊
2025年1月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is much better under its new ownership than the previous. It's much cleaner and the renovations inside and out, very well done!
Michael
於 2024 年 12 月住了 5 晚
10/10 有夠讚
Michael
家庭旅遊
2025年1月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay.
Michael
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Genesis
2025年1月2日
喜歡:整潔度、員工素質和住宿環境和硬體
Genesis
於 2024 年 12 月住了 5 晚
8/10 不錯哦
Tania
家庭旅遊
2025年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good and clean.
Tania
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Joseph F,Wellford
2025年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Management was always available and ever so helpful. Especially when I had a problem with my rental car that became unsafe to drive and had to be towed. The manager made sure it was done and took possession of the keys since I had to catch a flight before the tow truck was able to retrieve the car. Kudos BW!!!
Joseph F
於 2024 年 12 月住了 2 晚
10/10 有夠讚
Mayvelin
2024年12月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Excelent !!!
Mayvelin
於 2024 年 12 月住了 1 晚
2/10 很糟糕
Jason,Plymouth
2024年12月28日
不喜歡:員工素質、設施服務和住宿環境和硬體
What a disastrous first night in Syracuse, night clerk was rude and dismissive. Heat was not turned on in my room and it was -3 degrees that night. I turned it on full blast for 2 hours which did nothing, I called to ask if I could switch to another room with a better heating unit and was told "the whole hotel is like that". I disagreed as the first floor, lobby and hallways were warm. Tried to sleep with 2 comforters and in my winter jacket for a few hours, couldn't get out of there fast enough. I'll never use Best Western again just based off this location in Syracuse. I didn't realize they're franchised and owned by different people. Unfortunately, they lost my business because the night clerk/owner? chose to be snippy and rude instead of solving the problem.
Jason
於 2024 年 12 月住了 2 晚
6/10 一般般
Arsalan
家庭旅遊
2024年12月24日
喜歡:整潔度
The location is good just off the highway.. Bed comfort is average. Breakfast can be improved.