6/10 一般般
Mark
2025年1月20日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The heater in the room did not work and it was 22 degrees outside. When I told the front desk about the problem while checking out, I was told how I COULD HAVE FIXED THE PROBLEM. I did NOT get, "Oh, I'm so sorry." or "how can we make this up to you?"
And to make it worse, all of the things she told me to do to fix THEIR PROBLEM, I had already done...to NO AVAIL. The room was great, but the customer service was THE WORST.
Mark
於 2025 年 1 月住了 1 晚