Many issues were made significantly worse, in our opinion, by amateur/immature employees at CALICHI: McKenzie and Parker! Parker calls saying the hotel never received payment for the Villa and our rooms were given away…but he would call back to confirm after contacting the accountant. (This trip was confirmed and paid in full four months prior.
McKenzie emailed and texted 1 day prior saying I would need to move villa’s and when speaking she started yelling that “that was my agreement with Alex, not with the property.” Parker said he “would get us dinner on the hotel, paid for or “a couple of hundred dollars back” for us having the inconvenience.”” That was never honored. When we entered the Tower Villa, we realized the AC units in both the bedrooms were broken. NO AC!! To get to the punchline, McKenzie said to move out if you don’t like it and Parker yelled that the group in the same unit who stayed 9 nites prior didn’t complain. He said that “even though we were spending THOUSANDS OF DOLLARS, we “should keep the windows open for the cool breeze as he sleeps with the window open. Or sleep in the living room,” (with floor to ceiling windows with no window shades.) Parker thought I was “thoughtless to expect AC.” Parker later admitted that the units were down “days prior to my coming with the hurricane, when there was a day that the unit went out of electricity four times from lightning strikes.” He said we are “on a rock and it will take at least 2 weeks to get fixed.