Well…. where do I begin? If you don’t like sitting in traffic with crowded tourist attractions, DO NOT come to St. Augustine during the Nights of Lights!
When we got to the hotel, there wasn’t a parking spot available for us (which is supposed to be included). Turns out, some other guest took the space. It took more than an hour and a half for me to park our car — between sitting in traffic and going back and forth to the parking lot (which is two blocks away). The parking lot is very dark at night without any lights. They claim that they have cameras though.
It was in the 40ºs outside and our room’s loud heater was not cooperating. On our 2nd night, the window heater unit stopped working along with the television! Turns out the circuit breaker tripped and they couldn’t turn it back on because the panel was in another guest room that they couldn’t access since the guests in that room had already gone to bed.
So…after 2 hours, they decide to put us in another available room. We packed our bags and moved to the new room on the 1st floor. The room was much smaller with a smaller (full) bed. It was like being in a dorm room.
With all of these setbacks, you would think that the property offer some kind of courtesy gesture in the form of perhaps free meals or drinks — but none whatsoever.
Property needs touch-up painting — looking scruffy and old.
Having said all this, the employees (front desk/bar/maintenance) were all very courteous and personable.
