the front desk attendant was being very judgy because I was tried to use a prepaid card for the incidental fee, and I asked to use her charger to turn my debit card back on and my phone was dead after 13 hours of traveling (her android was plugged in on the counter which is the only reason I asked) to which she replied “this is an iPhone cord, so no sorry.”which was annoying because that just made me feel she was implying I was trying to steal her cord or i was being shady. I completely understand the policy for the cards, but you shouldn’t allow guests to pay for a room with those cards then either. Very misleading, I use prepaid cards when I travel because I’ve had my information stolen from a front desk employee before. I don’t appreciate that she was video calling with someone the whole time I was checking in, not professional at all, and when you’re dealing with customers private information, personal devices shouldn’t be on display for the customers, didn’t sit well with me. She had knitting stuff all over the counter, but should be investing that time into making sure the rooms are clean and ready. The room wasn’t very clean, and had a weird smell, was extremely drafty, the floor creaked throughout the room and you could hear everything going on around the block, I stayed until about 12:30AM and then just went and booked a room at the Davenport. I didn’t use it but the bathroom looked nice.
Hopefully management can refresh proper customer service with their staff,