6/10 一般般
Dongyan
2024年8月26日
喜歡：整潔度和設施服務
The room i booked on Expedia was a Premier Room, 1 Bedroom. The room displayed on the website is with a spacious layout and modern decor. However, upon check-in, I was allocated a room that significantly deviated from the display in terms of quality and layout. Upon my protest, the hotel reluctantly switched me to a room with the desired layout, claiming that such rooms are usually reserved for long-term guests and thus were not earlier offered to me (but that's what shown on the Expedia website despite the lease term???). Also, even the second room has disappointing furnishings compared to the display on Expedia. Upon further inquiry, the hotel staff said the showcase on Expedia are those recently renovated rooms (Still WIP), there are only a limited number of innovated rooms available and THEY CANNOT OFFER TO ME.
I booked this accommodation based on the representations provided on Expedia, expecting a room of a certain standard, only to be met with an experience that fell significantly short of my expectations. My booking was severely misled by the Expedia display and I demand a prompt response to this matter.
Thanks.
Dongyan
於 2024 年 8 月住了 1 晚