Overall, the hotel was nice. When i booked the room, i paid extra for a room with a balcony, unfortunately all the balcony doors are bolted shut, which was not made known. I obviously wouldn’t have paid extra for an inaccessible balcony. I also booked a room with 2 queen beds and we received two full size beds and i paid for a room with a river view and we did not receive that. We were on the 4th floor, so we did have a view, just not of the river.