The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost.
1) It was very hard and took very long to catch the shuttle to and from town.
2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all.
3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change.
4) No one helped us with our bags when we first checked in.
Just not worth it.
Michelle
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Velma
情侶出遊
2024年4月12日
喜歡:整潔度、員工素質和住宿環境和硬體
An amazing property. Looking forward to coming back for another trip to Santa Fe. Everything about this property is first class!
Velma
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Kristin
情侶出遊
2024年4月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely one-night stay in a kiva suite--a huge and wonderful splurge for our anniversary. Every single staff person was kind and went out of our way to make our stay special. The room was gorgeous, with views to the horizon and every comfort--it was a lot of fun to relax in after hiking, horseback riding, etc. There was a small problem with the hot tub but everyone worked hard to get it fixed and we were grateful for their efforts. Would happily return and recommend. The food at Skyfire was delicious, too.
Kristin
於 2024 年 3 月住了 1 晚
10/10 有夠讚
真實旅客
2024年3月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Tonka
家庭旅遊
2024年3月30日
喜歡:整潔度、員工素質和住宿環境和硬體
👌
Tonka
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Rachel
2024年3月29日
Rachel
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Francisco,MASON
2024年3月17日
喜歡:整潔度、員工素質和住宿環境和硬體
Francisco
於 2024 年 3 月住了 4 晚
10/10 有夠讚
Devin Jordan
情侶出遊
2024年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
We absolutely loved our room and stay at this resort. Very gorgeous and romantic. We can’t wait to go back.
Devin Jordan
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Ann
家庭旅遊
2024年3月4日
喜歡:整潔度、員工素質和住宿環境和硬體
The spa and yoga were wonderful, and the restaurant views, food and staff were all so welcoming and provided excellent service!
Ann
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Ivy
2024年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Magical place
Customer service is next level. The property itself is very large, rooms and views are gorgeous, and amenities like the restaurant and spa are first class. This is a very special place!! I loved having a fireplace in our room and our large balcony. They think of everything.
Ivy
於 2024 年 2 月住了 3 晚
10/10 有夠讚
Brittany
情侶出遊
2024年1月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing time at this resort. We will definitely be back in the future.
Brittany
於 2024 年 1 月住了 2 晚
10/10 有夠讚
Sunny
家庭旅遊
2024年1月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
An exceptional property. Worth every penny.
Sunny
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Peggy
情侶出遊
2023年11月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay!
Peggy
於 2023 年 11 月住了 2 晚
8/10 不錯哦
lynne
情侶出遊, 寵物同遊
2023年11月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay but will triple check the room selection next time
I thought we booked king w bathtub and out door fire pit. Our room didn’t have either so while beautiful I had my heart set on enjoying the quiet bath time and private patio. It was too cold to be outside without fire. The spa also currently had no extra amenities like sauna steam whirlpool.
lynne
於 2023 年 11 月住了 2 晚
10/10 有夠讚
Jamee
2023年10月20日
喜歡:整潔度和員工素質
Jamee
於 2023 年 10 月住了 2 晚
10/10 有夠讚
Thomas,Chester
家庭旅遊
2023年8月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bishops lodge is a great place to stay. They are very welcoming from the moment you arrive.
The property seems newer and the facilities are very nice.
I will make this my place when I am in Santa Fe.
Thomas
於 2023 年 8 月住了 4 晚
10/10 有夠讚
Erik
情侶出遊
2023年8月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The concierge and hospitality team is the best! Friendly, respectful and professional. I am staying here again.