I was excited to stay at the lodge because I was looking at renting the entire bunkhouse for my birthday weekend and meeting the staff to plan something fun.
Checkin was a bad sign. We arrived before 4pm and we didn’t expect our room to be ready but I also wasn’t expecting to never be notified that my room was ready and have to make it a point to notify the checking status that it was now past 4pm and it was time to get us into our room.
Overall our general experience was the property was under staffed and the staff that they do have is in training or not trained enough to feel confident in their roles.
Staff seemed like everyone was training which seemed odd for peak season.
F&B was horrible. I don’t balk at pricing but a $14 iced coffee was ridiculous.
Room service closed at 9:55 pm Saturday night instead of 10pm….it literally is printed that it closes at 10pm. Again another staffing issue.
For a hotel that is 4-5 years old, the staff was poor, and the condition of the room, patio was very tired.
That said it was a two night stay. A longer stay would have been very unfortunate and I don’t feel comfortable or confident that if I rent all 12 rooms in the bunkhouse for three days that my guest not I will have an enjoyable time.
Matthew
於 2024 年 8 月住了 2 晚
10/10 有夠讚
真實旅客
家庭旅遊
2024年8月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A perfect stay
Fantastic stay!! We feel so welcomed! We want to thank Alex and Dennis especially for their help!! The ground is kept in perfect condition. We wish that our stay is longer. Will definitely come back again!!
真實旅客
於 2024 年 8 月住了 1 晚
4/10 不太好
Nitin
家庭旅遊
2024年7月31日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Nitin
於 2024 年 7 月住了 3 晚
10/10 有夠讚
Susie
2024年7月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Susie
於 2024 年 7 月住了 3 晚
10/10 有夠讚
María
家庭旅遊
2024年6月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay
María
於 2024 年 6 月住了 2 晚
10/10 有夠讚
Michael
2024年5月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Michael
於 2024 年 5 月住了 2 晚
6/10 一般般
Michelle
2024年5月6日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost.
1) It was very hard and took very long to catch the shuttle to and from town.
2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all.
3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change.
4) No one helped us with our bags when we first checked in.
Just not worth it.
Michelle
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Velma
情侶出遊
2024年4月12日
喜歡:整潔度、員工素質和住宿環境和硬體
An amazing property. Looking forward to coming back for another trip to Santa Fe. Everything about this property is first class!
Velma
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Kristin
情侶出遊
2024年4月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely one-night stay in a kiva suite--a huge and wonderful splurge for our anniversary. Every single staff person was kind and went out of our way to make our stay special. The room was gorgeous, with views to the horizon and every comfort--it was a lot of fun to relax in after hiking, horseback riding, etc. There was a small problem with the hot tub but everyone worked hard to get it fixed and we were grateful for their efforts. Would happily return and recommend. The food at Skyfire was delicious, too.
Kristin
於 2024 年 3 月住了 1 晚
10/10 有夠讚
真實旅客
2024年3月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Tonka
家庭旅遊
2024年3月30日
喜歡:整潔度、員工素質和住宿環境和硬體
👌
Tonka
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Rachel
2024年3月29日
Rachel
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Francisco,MASON
2024年3月17日
喜歡:整潔度、員工素質和住宿環境和硬體
Francisco
於 2024 年 3 月住了 4 晚
10/10 有夠讚
Devin Jordan
情侶出遊
2024年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
We absolutely loved our room and stay at this resort. Very gorgeous and romantic. We can’t wait to go back.
Devin Jordan
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Ann
家庭旅遊
2024年3月4日
喜歡:整潔度、員工素質和住宿環境和硬體
The spa and yoga were wonderful, and the restaurant views, food and staff were all so welcoming and provided excellent service!
Ann
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Ivy
2024年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Magical place
Customer service is next level. The property itself is very large, rooms and views are gorgeous, and amenities like the restaurant and spa are first class. This is a very special place!! I loved having a fireplace in our room and our large balcony. They think of everything.
Ivy
於 2024 年 2 月住了 3 晚
10/10 有夠讚
Brittany
情侶出遊
2024年1月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing time at this resort. We will definitely be back in the future.
Brittany
於 2024 年 1 月住了 2 晚
10/10 有夠讚
Sunny
家庭旅遊
2024年1月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
An exceptional property. Worth every penny.
Sunny
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Peggy
情侶出遊
2023年11月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay!
Peggy
於 2023 年 11 月住了 2 晚
8/10 不錯哦
lynne
情侶出遊, 寵物同遊
2023年11月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay but will triple check the room selection next time
I thought we booked king w bathtub and out door fire pit. Our room didn’t have either so while beautiful I had my heart set on enjoying the quiet bath time and private patio. It was too cold to be outside without fire. The spa also currently had no extra amenities like sauna steam whirlpool.